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Customer Service Representative

3 months ago

Erin, Canada Solmar Development Full time

Any tasks assigned by the Director of Customer Care & Warranty, VP’s, ownership.
- Work closely with the construction team to coordinate cleaning of units and completing any outstanding related items from PDI.
- Ensure units are ready for occupancy.
- Preparing all purchaser files, documentation and responsible for upkeep. Maintaining of any on-going live spreadsheets.
- Coordination of deficiencies resolution with trades - sending weekly updates as required.
- Maintain all warranty service requests in the Newstar system (coordinate all documentation of lists including signoffs and updating completed items Fielding all homeowner inquires and respond within 24 hours with a resolution or update
- Ensuring homeowners are informed of the status of their deficiencies by completing on-going touch points provide homeowners with an escalated avenue for complaint resolution and
- Oversee in-suite inspections for 30-day, year-end and 2nd year submissions including inspections and major repairs
- Responsible for all conciliation files and repairs - updates of this file to be sent to the Director
- Monitor the Tarion portal for all newly submitted warranty letters and conciliation requests.
- Ensuring appropriate managers are aware of any building concerns or trends that require resolution with specific trades.
- Responsible to manage all Handyman - schedule, performance etc.
- Handle all day to day activity on site

**Salary**: $50,000.00-$75,000.00 per year

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Erin, ON L7G 3K5: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 4 years (preferred)

Work Location: In person

Expected start date: 2024-06-03