Mid-market Onboarding Consultant, International

6 months ago

Vancouver, Canada Toast Full time

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

The Customer Onboarding Consultant serves as the main point of contact for the customer from the time that the account has been booked, through the onboarding phase of the customer journey. Day to day you will be expected to work with your customers setting them up for success through tasks such as delivering project kick off calls, scheduling install dates, building menus, configuration tasks and overall acting as their project manager.

If you are passionate about customers and are excited at the prospect of joining a small, growing team with lots of opportunities ahead and where you will have a direct impact on the future growth of our international business - read on

**More About this **_roll_** (Responsibilities)**:

- **Project and Customer Management**:

- Customer Onboarding Consultants will serve as the primary point of contact for all customers post-booking by Sales.
- Customer Onboarding Consultants will be responsible for managing a book of business consisting of multiple brands with varying timelines simultaneously.
- Successful Customer Onboarding Consultants proactively drive the customer through the completion of their rollout with Toast by creating and executing a detailed rollout plan in partnership with the customer, leveraging project management skills to reach various milestones.
- Time management and executive presence are expected by using the Customer Onboarding Consultant's abilities to build trust, influence customers, manage expectations, and own a plan that others will follow (internally and externally).
- The Customer Onboarding Consultant enables the restaurant's leadership and staff on Toast's best practices and processes for managing their daily operations, including management of labour and food costs, table turn time, and guest relationships by assessing and planning the ideal learning path that can be unique to each brand or restaurant.
- **Implementation Timelines and Scheduling**:

- The Customer Onboarding Consultant is responsible for ensuring all installation dates are scheduled and customer timelines are met.
- Manage several onboarding engagements simultaneously, including rollouts that could cover multiple countries.
- **Post Live Relationship Management**:

- As the client is transitioned over into the post-onboarding phase of the customer journey, the Customer Onboarding Consultant is expected to ensure this transition goes smoothly.
- **Be a Toast Expert**:

- In this role, you are expected to use all Toast resources to find solutions for your customers. You are considered the go-to person during the onboarding phase, the Toast expert.

**Do you have the right **_ingredients*_**?** (Requirements)
- 3+ years experience in a project management or implementation role working with cross-functional teams and managing multiple priorities.
- Ability to manage ambiguity and operate independently.
- Comfortable working in a fast-paced environment.
- Self-starter with a growth mindset.
- Excellent communication (written & verbal) and influencing skills.
- Strong time management skills and the ability to prioritise effectively.
- Strong presentation skills.
- Strong values and high personal integrity.
- Ability to explain technical terms to non-tech savvy customers.
- Proven ability to manage customer relationships with differing levels of influence.

**Special **_Sauce*_** **(Nice to Haves)
- Technology industry experience.
- Restaurant or Hospitality industry knowledge/experience.
- Project Management experience and/or qualification.
- Start-up environment experience.
- Previous POS systems experience preferred.
- Training & development experience is a plus.
- Basic understanding of integrations & partners.
- CRM experience.

**Our **_Spread*_** of Total Rewards**
- **Bread puns encouraged but not required**

LI-HYBRID #LI-REMOTE

**We are Toasters**

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humi

  • Account Executive, Mid-market

    6 months ago

    Vancouver, Canada Absolute Software Full time

    Working as part of Absolute’s award-winning Sales team, Mid-Market Account Executives are primarily responsible for prospecting for new customers, relationship building with our partners, and meeting quarterly sales goals. While the role’s primary focus is new account acquisition, Mid-Market Account Executives may also be responsible for providing...

  • Account Executive, New Business

    6 months ago

    Vancouver, Canada Hootsuite Full time

    We're looking for an Account Executive, New Business (Mid-Market) to help us develop and close new business with mid-market Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. You will work with our inbound lead generation teams as well as prospect and...

  • Sales Manager for Mid-Market Team

    3 weeks ago

    Vancouver, British Columbia, Canada CLIO Full time

    About the RoleAs a Senior Manager, Sales, Mid-Market at Clio, you will have the opportunity to lead a rapidly growing team of Account Executives focused on driving value for larger law firms. Your key responsibilities will include managing and coaching your team, holding them accountable for attainment metrics and KPIs, advising on strategic deals and...

  • Senior Manager, Sales, Mid-Market

    6 months ago

    Vancouver, Canada CLIO Full time

    What your team does:   Our Account Executive, Mid-Market team is rapidly growing and focused on driving Clio value for larger law firms. They generate pipeline, forecast opportunities, evaluate technical product fit, and partner towards solutions to complex business problems leveraging Solution Engineers and our Channel. They are human and high...

  • Employee Benefits Consultant, Mid-large Market

    6 months ago

    Vancouver, Canada People Corporation Full time

    We are seeking an Employee Benefits Consultant to join our team in Vancouver. Reporting to the Vice President (VP), Business Development the Employee Benefits Consultant is responsible for growing the portfolio of Medium and Large Market clients. The Employee Benefits Consultant is responsible for achieving sales results, finding, and qualifying leads, and...

  • Associate, Mid-market Solutions Group, Global

    6 months ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Cloud ERP Sales Consultant for Vision33

    2 weeks ago

    Vancouver, British Columbia, Canada Vision33 Full time

    Exciting Opportunity in Cloud SalesWe are seeking a highly motivated and results-driven Cloud ERP Sales Consultant to join our team at Vision33.About the Role:Sell cloud-based ERP solutions, including SAP S/4HANA Cloud and SAP Business ByDesign, to mid-market and lower enterprise clients.Manage sales through prospecting, lead qualification, forecasting,...

  • Director, Mid-market Investment Banking

    2 months ago

    Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Senior Financial Strategist for Mid-Market Mergers and Acquisitions

    2 weeks ago

    Vancouver, British Columbia, Canada Royal Bank of Canada Full time

    Job Title: Senior Financial Strategist for Mid-Market Mergers and AcquisitionsAbout the Opportunity:The Royal Bank of Canada is seeking a skilled Senior Financial Strategist to join its Mid-Market Mergers and Acquisitions team in Vancouver. This exciting role offers the opportunity to work with a national group focused on providing value-added services to...

  • International Marketing Strategist

    2 weeks ago

    Vancouver, British Columbia, Canada Kryton International Inc Full time

    About Kryton International Inc.Kryton International Inc. is a world-renowned leader in concrete waterproofing and durability solutions. With a legacy spanning over 40 years, we have established ourselves as a trusted innovator in the construction industry.Our innovative Smart Concrete Solutions have made a significant impact on the way concrete structures...

  • Consultant, Social Performance

    6 months ago

    Vancouver, Canada ERM Full time

    ERM is seeking an experienced and motivated Consultant - Social Performance to join our Canada team. The successful candidate will take a supporting role on a range of social performance tasks including but not limited to Indigenous group and stakeholder engagement programs including engagement coordination, engagement data management and supporting...

  • Onboarding Consultant

    2 months ago

    Vancouver, Canada FISPAN Full time

    **Our Business** FISPAN is an Enterprise SaaS FinTech start-up that allows for banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to...

  • Onboarding Advisor

    6 months ago

    Vancouver, Canada Providence Healthcare Full time

    **Salary**: The salary range for this position is CAD $38.12/Hr. - CAD $54.80/Hr. Article Flag: Mandatory Vaccination Please Note: As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully...

  • Consultant, Social Performance

    6 months ago

    Vancouver, Canada ERM Group Full time

    This role may involve short periods of travel as required based on project needs. This is a great opportunity for an early-to-mid-level professional looking to advance their career with a global leader in sustainability and social performance, and work with a high functioning team in Canada and across ERM’s other offices around the...

  • Automotive Digital Marketing Sales Consultant

    1 month ago

    Vancouver, Canada C-4 Analytics Full time

    **Automotive Digital Marketing Sales Consultant: REMOTE - C-4 Analytics** C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every...

  • Senior Associate, Mid-Market Investment Banking

    3 weeks ago

    Vancouver, Canada undisclosed Full time

    Senior Associate, Mid-Market Investment BankingWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful...

  • Mid-Level Environment Artist for AAA Game Development

    2 weeks ago

    Vancouver, British Columbia, Canada IFG - International Financial Group Full time

    Job SummaryWe are seeking a skilled Mid-Level Environment Artist to join our team at IFG - International Financial Group. The successful candidate will be responsible for creating high-quality environment and level artwork using Unreal Engine or similar game engines.

  • Commercial Consultant

    5 months ago

    Vancouver, Canada Pantheon Systems, Inc Full time

    We are excited to announce our expansion to Vancouver, Canada. This is a rare opportunity for talented professionals to get in on the ground floor and play an instrumental role in shaping the future of our company. If you are driven by excellence, inspired by new challenges, and ready to be a part of a global success story, we invite you to be a key player...

  • Onboarding and Project Manager

    7 days ago

    Vancouver, Canada Snappy Kraken, Inc. Full time

    **About Us** Snappy Kraken is a marketing program leader in the financial services industry. **We believe that our work helps people achieve greater freedom.** - Our tools help financial advisors achieve greater freedom over their time. - Our content helps people achieve greater financial freedom for their families. - Our culture helps team members achieve...

  • Account Executive

    5 months ago

    Vancouver, Canada VoPay International Inc. Full time

    **About VoPay International Inc.** At VoPay, we believe in Digital Finance for all. We will continue to build payment technology that empowers any person or business to transact with each other regardless of their technical capability, location, resources or how they transact. **The Opportunity** You are a passionate individual with a strong sales and...