Rooms Division Manager

2 days ago

Mississauga, Canada Silver Hotel Group Full time

A hotel in the Mississauga Airport Corporate Centre is recruiting for a Rooms Division Manager In collaboration with the Front Office Manager and the Executive Housekeeper, the Rooms Division Manager is not only responsible for the inspection of the rooms and ensuring they are up to the property’s standard of quality, but they also ensures smooth processes and high compliance in terms of guest relations, housekeeping, and reservation standards by overseeing the operations of both departments to ensure an overall perfect guest experience.

**What We Offer**
- Work with like-minded team members who are passionate about their work and keep things fun, every day
- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)
- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now
- Annual Wellness Credit
- Team Member Referral Program
- Leadership Development
- Team Building Events
- Culture of Recognition Program
- Hotel Stay Discounts

**Key Responsibilities**

**_ Reporting to the General Manager, the Rooms Division Manager:_**
- Directs the Housekeeping staff in the fulfilment of departmental assignments with a high degree of quality, within budget parameters, and on schedule.
- Ensures exceptional levels of cleanliness and care of guest rooms and public areas.
- Creates and develops policies and procedures to ensure a safe and efficient working environment.
- Maintains the care and use of supplies, equipment, and the appearance of all Housekeeping areas and ensures that Housekeeping staff follow same.
- Performs daily inspections of common areas and rooms for sanitation, order, safety and proper performance of assigned duties.
- Spot checks storage rooms, utility and janitorial closets, etc., for upkeep and supply control.
- Coordinates repair needs with Maintenance.
- Processes payables efficiently and in accordance with approved policy and procedures.
- Attends all required meetings to provide input and recommendations.
- Ensure him/her as well as their team deliver outstanding guest care at all times.
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
- Assists with incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
- Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Ensure Front Office logbook and hotel log book is always updated and actioned upon.
- Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Participate in hotel committees and task force assignments.
- Ensure that all team members comply with company safety policies, procedures, and guidelines.

**What We are Looking for**
- Practical experience managing Front Desk and Housekeeping departments highly recommended. Monitor the cleanliness of the public areas and great attention to detail.
- A minimum of 2 years hotel experience and one year in a significant managerial role, previous housekeeping experience an asset. Diploma, degree, or master’s in hospitality - food & beverage, or hospitality management school.
- Strong computer skills with advanced knowledge of Microsoft Office and Outlook.
- The ability to demonstrate skills of an approachable coach that cultivates a work environment that encourages feedback.
- Availability to work evenings and weekends.

**TownePlace Suites Mississauga-Airport Corporate Centre**

TownePlace Suites Mississauga-Airport Corporate Centre is an Extended Stay Hotel, conveniently located just minutes south of Toronto Pearson International Airport. It’s ideal for business and leisure travellers seeking a convenient yet productive stay in Ontario. With a beautiful private courtyard with natural gas barbeque patio, indoor pool and 24 hr Fitness Center, we are welcome to provide a refreshing getaway to all our guests. Complimentary buffet breakfast, fully equipped rooms and pet friendly services, are the greatest assets of our hotel. Additionally, hotel has two flexible meeting rooms with catering services, AV equ

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