Service Manager Truck Trailer Division

6 months ago

Mississauga, Canada Pro Reefer and Mobile Truck Services Full time

**THE ORGANIZATION**

Pro Reefer is a Canadian owned and operated company specializing in mobile repair of refrigerated (reefer) trucking units and other services including preventative maintenance, truck services, and bus maintenance.

Founded in 1998, Pro Reefer has grown to employ close to 100 people, expanded its presence to 6 provinces, upheld a sterling reputation as one of the most reliable independent companies in the mobile repair segment, and proudly calls some of Canada’s largest organizations its customers.

With year-after-year success and expansion comes the growth of our management team and the need for a knowledgeable, organized **Service Manager of our Truck Trailer Division in Ontario** to coordinate and ensure Pro Reefer’s processes, operations, and growth initiatives run efficiently and are successful.

**ESSENTIAL RESPONSIBILITIES**

Provide leadership, operational initiative, and support to our truck trailer division.

Build and maintain strong customer relations.

Assist with recruitment, training, and coordination.

Conduct regular performance appraisals of mechanics, including efficiency.

Work closely with service and parts departments.

Assist sales team and attend meetings with customers.

Constantly communicate with technicians, parts team, and vendors.

Review stories written by techs for accuracy (ie parts, services, time postings, etc.)

Manage quality assurance, setting quality standard.

Assist with assuring compliance with governmental regulations, safety guidelines, company policies, etc.

Generate reports or other paperwork as requested.

Provide leadership for problem resolution to facilitate faster improvements and improved working relationships.

Address customer complaints and inquiries in a courteous, professional manner.

On site visits.

**THE IDEAL CANDIDATE**

Has an in-depth understanding of heavy truck/trailer repair and maintenance.

Demonstrates strong analytical skills and attention to detail.

Demonstrates creative problem-solving capabilities.

Is a self-starter, highly motivated to drive change and implement innovative improvements.

Is committed to processes, policies, and procedures.

Thrives in a fast-paced environment, is flexible.

Manages time and priorities and works with a sense of urgency to meet or exceed deadlines.

Has strong verbal communication skills and a teamwork ethic

Understands, and prioritizes customer service in a service-driven company.

Accountability and dependability Ethics, accountability, confidentiality and integrity.

Providing consultation and staff support.

Leadership skills.

Development and continual learning.

**SPECIFIC EXPERIENCE/SKILLS**

7 plus years experience within the heavy truck/trailer equipment and repair, parts manufacturing, dealer sectors, or other similar industry

Management experience.

Computer and data-entry proficiency.

Customer service experience.

Valid driver’s license with acceptable driving record.

**ADDITIONAL JOB DETAIL**

Full time position

Competitive benefits package

RRSP matching program

Car allowance

Fuel allowance'

**Job Types**: Full-time, Permanent, Casual

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

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