Passenger Service Agent

2 weeks ago


Thunder Bay, Canada North Star Air Ltd. Full time

This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check-in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.

**Responsibilities and Duties**
- Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation
- Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
- Answering Flight Status updates
- Perform and uphold North Star’s Customer Service Standards to both internal and external customers
- Any other related duties as assigned

**Qualifications and Skills**
- Red Pass eligibility at Thunder Bay Airport (YQT)
- Valid driver’s license
- High school diploma or equivalent is an asset
- Previous shipping and receiving experience is an asset
- Previous reservations and travel agency experience is an asset
- Knowledge of filling out waybills is an asset
- Able to communicate both verbally and in writing
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently
- Attention to detail in all areas of work.
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
- Ability to lift up to 40lbs; Repetitively

**Working conditions**
- Overtime as required
- Weekend work may be required

**Benefits**
- Compensation rate is based on previous experience

**Salary**: From $18.54 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Aviation: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



  • Thunder Bay, Canada North Star Air Ltd. Full time

    This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main...


  • Thunder Bay, Canada North Star Air Ltd. Full time

    _**Career Opportunity**_ This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional...


  • Thunder Bay, Ontario, Canada North Star Air Ltd. Full time

    This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main...


  • Thunder Bay, Canada Wasaya Airways Full time

    The Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained at the highest level. **Duties and Responsibilities**: - Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and...


  • Thunder Bay, Canada Wasaya Airways Full time

    Customer Service Agents are responsible for ensuring that passenger service is handled according to company policy and that customer care levels are maintained to the highest level **Duties and Responsibilities**: Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight...


  • Thunder Bay, Canada Perimeter Aviation Full time

    The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times. This is a...


  • Thunder Bay, Canada Perimeter Aviation Full time

    The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times. This is a...


  • Thunder Bay, Canada Wasaya Airways LP Full time

    **Customer Service Agent** GROUND OPERATIONS **ONE (1) FULL-TIME POSITION - THUNDER BAY,** **YQT** POSTING NUMBER: GRND-01-23 STATUS: EXTERNAL/INTERNAL COMPETITION POSTING DATE: January 19, 2023 CLOSING DATE: January 26,2023 AFFILIATION: IAMAW HOURS PER WEEK: 40 (Full-Time) **JOB DESCRIPTION**: Customer Service Agents are responsible for ensuring that...


  • Thunder Bay, Canada North Star Air Ltd. Full time

    **Passenger Operations Planner - Job Posting** **Career Opportunity**: This dynamic, multi-faceted position for Passenger Operations Planner will work with Charter Coordinators to integrate charter flight requests into North Star's flight schedule. Consideration will be given to aircraft and crew availability, destinations requested. The Operations Planner...


  • Thunder Bay, Canada North Star Air Ltd. Full time

    **Passenger Operations Planner - Job Posting** **Career Opportunity**: This dynamic, multi-faceted position for Passenger Operations Planner will work with Charter Coordinators to integrate charter flight requests into North Star's flight schedule. Consideration will be given to aircraft and crew availability, destinations requested. The Operations Planner...


  • Thunder Bay, Canada North Star Air Ltd. Full time

    **Passenger Operations Planner - Job Posting** **Career Opportunity**: This dynamic, multi-faceted position for Passenger Operations Planner will work with Charter Coordinators to integrate charter flight requests into North Star's flight schedule. Consideration will be given to aircraft and crew availability, destinations requested. The Operations Planner...


  • North Bay, Canada Perimeter Aviation Full time

    **Position Summary** The Customer Service Agent’s primary responsibility is to serve the general public in a pleasant, respectful manner from the reservations process to passenger check in through to boarding the flight and accepting cargo. The Customer Service Agent understands his/her role as a customer service ambassador and always provides a positive...

  • Northern Agent

    4 weeks ago


    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Northern agents will represent Wasaya Airways’ interests at the community level. **Job Duties and Responsibilities** - Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights - Actively solicit within the community for charter work and passengers for scheduled...

  • Northern Agent

    2 weeks ago


    Thunder Bay, Canada Wasaya Airways LP Full time

    **Job Summary** Northern agents will represent Wasaya Airways’ interests at the community level. **Job Duties and Responsibilities** - Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights - Actively solicit within the community for charter work and passengers for scheduled...

  • Northern Agent

    1 week ago


    Thunder Bay, Ontario, Canada Wasaya Airways LP Full time

    Job SummaryNorthern agents will represent Wasaya Airways' interests at the community level.Job Duties and Responsibilities Communicate with Wasaya Airways LP Operations regarding the planned movements of Wasaya Airways LP passenger and cargo flights Actively solicit within the community for charter work and passengers for scheduled flights Utilize radio &...


  • Thunder Bay, Canada Maintair Aviation Full time

    **_ Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._** **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures....


  • Thunder Bay, Canada Maintair Aviation Full time

    **_ Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._** **JOB SUMMARY**: Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures....


  • Thunder Bay, Ontario, Canada Maintair Aviation Full time

    **_Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._**JOB SUMMARY:Customer Service Representatives (CSR's) work under the direction of theStation Coordinator and/or Shift Leads and ensure passengers & customers are handled accordingto specific company policies &procedures. They are a part...


  • Thunder Bay, Canada Maintair Aviation Full time

    **_ Our Thunder Bay location is approved under the Rural and Northern Immigration Pilot (RNIP) for International Workers._** **JOB SUMMARY**: communication skills, be energetic, outgoing, understanding and accepting of change. He/She must also be flexible and able to deal with the adapting nature of aviation. **DUTIES AND RESPONSIBILITIES**: Provide...


  • North Bay, Canada Perimeter Aviation Full time

    The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times. **Personal...