![North Star Air Ltd.](https://media.trabajo.org/img/noimg.jpg)
Passenger Service Agent
2 weeks ago
This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check-in schedule flight passengers and process reservations. The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service.
**Responsibilities and Duties**
- Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation
- Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner
- Answering Flight Status updates
- Perform and uphold North Star’s Customer Service Standards to both internal and external customers
- Any other related duties as assigned
**Qualifications and Skills**
- Red Pass eligibility at Thunder Bay Airport (YQT)
- Valid driver’s license
- High school diploma or equivalent is an asset
- Previous shipping and receiving experience is an asset
- Previous reservations and travel agency experience is an asset
- Knowledge of filling out waybills is an asset
- Able to communicate both verbally and in writing
- Basic mathematical skills
- Able to work efficiently as a part of a team as well as independently
- Attention to detail in all areas of work.
- Excellent organizational, time management and prioritizing skills
- Ability to communicate in Oji-Cree or Ojibway is an asset
- Ability to lift up to 40lbs; Repetitively
**Working conditions**
- Overtime as required
- Weekend work may be required
**Benefits**
- Compensation rate is based on previous experience
**Salary**: From $18.54 per hour
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Aviation: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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