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Passenger Operations Planner

4 months ago

Thunder Bay, Canada North Star Air Ltd. Full time

**Passenger Operations Planner - Job Posting**

**Career Opportunity**:
This dynamic, multi-faceted position for Passenger Operations Planner will work with Charter Coordinators to integrate charter flight requests into North Star's flight schedule. Consideration will be given to aircraft and crew availability, destinations requested. The Operations Planner will ensure passenger manifests are received, ground handling and fuel arranged and other operational requirements as needed. The Planner will assist with day to day Operations as time allows.

**Responsibilities and Duties**
- Ensure confirmed charters are efficiently integrated to forecasted aircraft schedule.
- Review charters to ensure notes are accurate, fuel, ground handling, catering, deicing, customs and other operational requirements are arranged as required.
- Review PC12 and DH8 pilot duty times to ensure compliance with regulatory requirements and adjust schedules as required.
- Adjust aircraft schedules to accommodate planned and unplanned maintenance
- Adjust aircraft schedules to accommodate crew constraints
- Assist charter quoting/inquiries as required
- Assist flight watch as required
- Assist IROP recovery as required
- Providing exceptional customer service when handling customer calls and inquiries
- Upholding North Star’s Customer Service Standards to both internal and external customers
- Any other related duties as assigned

**Qualifications and Skills**
- Exceptional customer service skills.
- Able to communicate effectively both verbally and in writing.
- Basic mathematical skills.
- Able to work effectively both as part of a team and independently.
- Strong attention to detail.
- Effective problem solver.
- Excellent organizational, time management and prioritizing skills.
- Ability to communicate in Oji-Cree or Ojibway is an asset.
- Previous Aviation experience is an asset.
- High school diploma or equivalent. Post secondary in aviation related field an asset.

**Working conditions**
- Overtime as required

**Benefits**
- Compensation rate is based on previous experience

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Stock options
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location