Patient Care Contracts Specialist

9 hours ago

Greater Sudbury, Canada Ontario Health atHome Full time

Job Description:
**Position: Patient Care Contracts Specialist**

**Posting Number: #001-25**

**Reports to: Manager, Patient Care Contracts**

**Employment Status: Permanent, Full-Time**

**Salary Range: $67,765.50 to $80,915.67 (Band 4)**

**Location: Any Ontario Health atHome Office within the North East or North West**

**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

**What will do you?**:
Reporting to the Manager, Patient Care Contracts, the Patient Care Contracts Specialist directly supports activities related to service provider, vendor, and other service-related contracts across Northern Ontario. The individual is a key member of a team responsible for maintaining and enhancing internal and external relationships to support the provision of quality, patient-centered care on behalf of Ontario Health atHome through contracted partners.

**Key Accountabilities**:

- Reviews and analyzes reports and information from internal and external sources to ensure adherence to contractual terms and conditions, alignment with provincial standards, and the identification of emerging trends.
- Coordinates and provides orientation for new Service Provider Organizations (SPOs) in partnership with various Ontario Health atHome departments.
- Supports the Patient Care Contract Manager with the collection of data and ongoing monitoring of SPO performance, including issuing quality improvement measures in accordance with contractual obligations and provincial standards.
- Assists the Manager and/or Director with contract performance improvement initiatives.
- Establishes and maintains effective working relationships with internal managers, staff, and external contracted service providers to ensure contract compliance.
- Creates and distributes Service Provider communications, delivering relevant updates and information from various departments to external providers.
- Assists with maintaining and updating all Service Provider Portal sites.
- Successfully prioritizes and makes effective adjustments to an established work routine to meet deadlines and manage multiple ongoing initiatives within working hours.
- Contributes to a culture of patient safety, which includes respect, accountability, and open communication in a safe and transparent work environment.

**Position Requirements**:

- Relevant post-secondary education in Business Administration, Health Sciences, Project Management or recognized equivalent work experience;
- Minimum 3-5 years of practical and related experience in quality assurance projects and initiatives, project and/or contract administration/management;
- Knowledge of quality improvement tools, techniques, controls and measures;
- Experience with various statistical analysis methods, databases, and report generation;
- Functional understanding of the healthcare system and direct care/service delivery models used in community agencies;
- Experience working with stakeholders from diverse areas and organizations;
- Ability to monitor and achieve specific outputs and deliverables from external organizations;
- Strong presentation skills to facilitate and provide information to internal staff and external stakeholders as appropriate;
- Strong written and verbal communication skills;
- Established problem solving, analytical decision making and conflict resolution skills with the ability to adapt when handling issues of ambiguity and change;
- Some practical knowledge of risk management theory and processes;
- Advance oral and written proficiency in English is essential.
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

**Equity, Inclusion, Diversity and Anti-Racism Commitment**:

- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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