Client Services Life Representative

6 months ago

Winnipeg, Canada Manitoba Blue Cross Full time

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

- Competitive starting salary.
- A comprehensive health benefit package.
- Hybrid work environment, flexible work schedules.
- Fully equipped onsite fitness center.
- Casual dress code to promote diversity and inclusivity.
- Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.

DUTIES AND RESPONSIBILITIES
- Assists in reviewing/processing daily and monthly underwriting reports.
- Prepares letters requesting medical evidence.
- Requests medical information (Paramedicals, Attending physician statements etc.).
- Assists in actioning decisions from the medical underwriter.
- Assists in entering medical underwriting decisions.
- Manages requests from Life Client Admin Reps for removing codes.
- Processes manual updates to special classes in CAS.
- Assists in tracking case progress and activity in Excel.
- Prepares form letters to clients regarding medical underwriting decisions.
- Reviews annually all claimants at EI index adjustment.
- Updates take over amounts on new groups.
- Maintains the medical underwriting procedures (Confluence).
- Ensures medical underwriting documentation is maintained in a secure and confidential manner.
- Processes and maintains client pre-authorized debit and members’ direct deposit information.
- Forwards COB information to appropriate department.
- Maintains the life enrollment procedures in Confluence.
- Ensures life documentation is maintained in a secure and confidential manner.
- Maintains Disability log and waiver of premium spreadsheets.
- Attends and participates in meetings.
- Identifies opportunities for process efficiency improvements and recommends process changes.
- Provide backup to all Client Services Support roles.
- Other duties as assigned.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES
- Preference will be given to applicants who have completed some post-secondary education. An equivalent combination of education and 1-2 years’ experience in an office environment may be considered.
- Above average verbal and written communication skills.
- Previous administrative experience an asset.
- Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
- Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.
- Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
- Demonstrated ability to research, analyze, assess, and provide options and make recommendations on matters of procedure and policy.
- High attention to detail and accuracy.
- Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Specific programs include but are not limited to LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

Ready to Apply? We are excited to meet you
We thank all applicants for their interest; however only those being considered will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.

  • Client Service Representative

    2 days ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Client Services Life Representative

    6 months ago

    Winnipeg, Canada Manitoba Blue Cross Full time

    About Manitoba Blue Cross We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact...

  • Client Service Representative, Benefits

    1 month ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time This position is located in Winnipeg. **What you will do** - Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices - Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada VELOX LIFE SAFETY INC Full time

    **VELOX LIFE SAFETY INC** is a leading insurance company providing a wide range of insurance services for individual and corporate clients across Canada. We strive to ensure a high level of service and offer innovative solutions to protect our clients' interests. Due to the expansion of our team, we are seeking a responsible and communicative **Customer...

  • Financial Services Representative

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Description: - Permanent Full Time- The Financial Services Representative uses expertise to identify and meet the needs of clients, offering right-sized advice and product solutions to improve the financial, physical and mental well-being of Canadians. They support special client-facing initiatives and are responsible to develop new clients and preserve...

  • Bilingual Client Service Representative

    4 days ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: This position is located in **Winnipeg**. **What you will do** - Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices - Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit...

  • Client Service Representative, Benefits Administration, Bilingual

    4 weeks ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time The bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries in French and in English from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues. ...

  • Administrative Assistant, Life Claims

    7 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Description: - Permanent Full Time- We are looking for an **_Administrative Assistant - Full-time Permanent in Winnipeg, MB._** - The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure...

  • Group Life Claims Analyst

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Group Life Claims Analyst **Description: - Permanent Full Time- Life Claims Analysts are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business. The purpose of this job is to assess complex group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary...

  • Insurance Representative

    4 months ago

    Winnipeg, Canada Serenia Life Financial Full time

    Location: Manitoba Type: Full Time Imagine working for a company that is both **Human** and **Kind**... At Serenia Life Financial we’ve been helping people protect the ones they love and live generously for close to a century. Our philosophy is to understand our clients financial needs and to proactively provide solutions. As a Serenia Life Financial...

  • Client Service Representative

    1 month ago

    Winnipeg, Canada Manulife Wealth Inc Full time

    **Overview** We are seeking a dedicated Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in a relaxed, family-oriented environment. Your ability to communicate effectively and analyze customer needs will be important in maintaining strong...

  • Group Life Claims Processor

    2 months ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time Life Claims Processors are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business. The purpose of this job is to assess straight forward group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary (approved claims) and to provide...

  • Bilingual Administrative Assistants

    7 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    Bilingual Administrative Assistants (Life Claims) **Description: - Permanent Full Time- The Administrative Assistants (Life Claims) are responsible for the overall department workflow. We are currently hiring for 2 positions ( 1 French Bilingual & 1 English). They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors...

  • Client Care Representative

    7 months ago

    Winnipeg, Canada Innovair Group Full time

    _**Medigas Manitoba Limited **_is proudly Canadian, locally owned, independent business of over 40 years with multiple locations across Manitoba to serve our customers. As a member of the Innovair Group of companies, we are a dynamic organization, recognized for our leadership, our connection to the community and our commitment to provide our employees with...

  • Client Care Representative

    7 months ago

    Winnipeg, Canada Innovair Group Full time

    _**Medigas Manitoba Limited **_is proudly Canadian, locally owned, independent business of over 40 years with multiple locations across Manitoba to serve our customers. As a member of the Innovair Group of companies, we are a dynamic organization, recognized for our leadership, our connection to the community and our commitment to provide our employees with...

  • Group Life Claims Processor, Bilingual

    2 months ago

    Winnipeg, Canada The Canada Life Assurance Company Full time

    Permanent Full Time Life Claims Processors are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business in French and in English. The purpose of this job is to assess straight forward group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary...

  • Bilingual Administrative Assistant, Life Claims

    6 months ago

    Winnipeg, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for an **_Administrative Assistant - Full-time Permanent_** The Administrative Assistants (Life Claims) are responsible for the overall department workflow. They must meet very strict deadlines in order to deliver new claims to the Analysts and Processors in a timely manner, to ensure that the benefit cheques are in the...

  • Client Service Representative

    11 hours ago

    Winnipeg, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...

  • Client Service Representative

    11 hours ago

    Winnipeg, Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...

  • Client Service Representative

    2 days ago

    Winnipeg, Canada BFLC Full time

    **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. - We inspire...