Client Services Manager
6 months ago
**Manager, Client Services - Workplace Health and Wellness**
**Status: This is a 6 month contract with possible extension to full-time**
**Location**:North York, ON. This is a hybrid role 2-3 days/week onsite at the Lifemark corporate office.
The **Manager, Client Services** reports to the Director of Workplace Wellness and leads a team of Service Coordinators working within the Health & Wellness department. Their focus is on providing the coordination of Health and Wellness Programming including scheduling of flu and biometric health screening clinics, managing client invoices, maintaining participant schedules and online registration site, handling staffing issues, supporting data entry, and report generation for local, regional, and national customers.
Responsibilities will also include the marketing of products and services to employers, insurers, and plan sponsors across all Canadian business sectors.
**Key Outcomes & Accountabilities**:
- Operationalizing services and programs as assigned
- Assisting with the establishment of new customer accounts on the local, regional and national level, as well as account management as assigned
- Creating and maintaining the accuracy of online resources for local, regional and national clinics
- Quoting on projects and services, including researching pricing
- Providing details related to service delivery of program and services delivered
- Performing quality assurance on programs and projects, along with maintaining and managing the reporting requirements
- Marketing of key lines of business including Workplace Wellness Services of Lifemark
- Assisting in the ongoing development, integration, & maintenance of Lifemark’s customer relationship management system into clinic practices, as well as updating customer profiles on the Dynamics platform as required
- Coordination of Health and Wellness Programming
- Attending tradeshows and health fairs to market all business lines as requested. This involves coordination, set up, attendance, and follow up with potential and current customers
- Facilitating the delivery of services to assigned customer accounts either as the program coordinator or by assisting clinic staff
- Creating and/or performing quality assurance checks on customer account service reports as required
**Preferred Qualifications**:
- 5+ years’ B2B customer service experience
- 3+ years’ management experience
- Knowledge and/or experience in the healthcare, rehabilitation, or human resources industries
- Familiarity with occupational health services is a strong asset
- Team player, effective communicator and active listener
- Bias to action, successful negotiator, with a strong communication skills
- Adaptable and flexible
- Occasional travel may be required. Must have a valid driver's license, and access to a vehicle as needed
-
Client Service Specialist/office Manager
6 months ago
Markham, Canada Andreoli Financial Services Inc. Full time**Andreoli Financial Services Inc.** is a family owned multi-generational business that has extensive expertise in the financial services industry, specializing in financial planning, retirement savings, and estate planning advice for individuals and, families. Our team is friendly and compassionate, respectful, collaborative, strategic and professional. We...
-
Client Services Specialist
6 months ago
Markham, Canada Andreoli Financial Services Inc. Full time**Company: Andreoli Financial Services inc.** **Job Title: Client Service Specialist** **About Us**: **Andreoli Financial Services Inc.** is a small family owned multi-generational business that has extensive expertise in the financial services industry, specializing in financial planning, retirement savings, and estate planning advice for individuals and,...
-
Client Service Management Professional
2 weeks ago
Markham, Ontario, Canada Bayshore HealthCare Full timeJob OverviewBayshore HealthCare seeks a seasoned Client Service Management Professional to lead our client care coordination team. This role requires a strong background in customer service, with a proven track record of managing scheduling processes and ensuring timely data entry.Schedule and SalaryThis is a full-time position offering a competitive salary...
-
Client Service Manager
6 months ago
Markham, Canada Water Babies Markham Full time**Responsibilities**: - To coordinate, develop and maintain the client administration systems, standards and operational procedures - To lead and direct on all day to day operational interaction with the instructor - To take responsibility for the management of NEMO - To manage, coordinate and direct the planned re-booking cycles for the business - To...
-
Client Solutions Manager, Private Client Services
6 months ago
Markham, Canada Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Client Service Associate
6 months ago
Markham, Canada Brown & Brown Insurance Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Account Manager WHAT YOU’LL DO: - Present and meet with clients regularly to assess risk and advise on coverage for their business operations.- Generate new business and retain existing business as a client...
-
Client Manager
4 months ago
Markham, Canada Lenovo Full time**General Information**: - Req #- WD00069742- Career area: - Sales- Country/Region: - Canada- State: - Ontario- City: - Markham- Date: - Thursday, August 22, 2024- Working time: - Full-time**Additional Locations**: - Canada - Ontario - Markham **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a...
-
Client Services Coordinator
1 month ago
Markham, Canada Avison Young Canada Full timeOur Story: **About You**: You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple...
-
Client Service Representative
6 months ago
Markham, Canada Revitalize Marketing Full time_Revitalize Marketing_ seeks quality-focused and self-motivated **Client Service Representatives** who are eager to learn new skills, love interacting with people, and most importantly, want to provide world-class service to every customer! We are happy to offer an environment of professionalism, diversity, inclusion, and opportunity for career...
-
Manager, Client Experience
6 months ago
Markham, Canada Sephora Full time**Job ID**: 241873 **Store Name/Number**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and...
-
Client Service Associate
5 months ago
Markham, Canada Brown & Brown Insurance Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for a Commercial Lines Customer Service Associate with our Markham team! WHAT YOU’LL DO: Present and meet with clients regularly to assess risk...
-
Accountancy Client Services Director
2 weeks ago
Markham, Canada Bayshore HealthCare Full timep>JOB SUMMARYThe Client Service Manager, under the direction of the Contact Centre Manager, oversees the coordination of client care schedules by the Client Service Coordinators. They are responsible for overseeing the timely data entry of all client referrals, new orders, and updated information. The Client Service Manager oversees all aspects of client...
-
Client Service Assistant
6 months ago
Markham, Canada BMO Financial Group Full time3985 Highway 7 East Markham Ontario,L3R 1L5 Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of business objectives. - Coordinates marketing activities on behalf of the advisory team, including website, social media...
-
Client Success Manager
6 months ago
Markham, Canada Metergy Solutions Inc. Full time**Role**: Client Success Manager **Status**: Full Time **Reports to**: Director, Client Management **Division**: Metergy Solutions, Inc. **Location**: Warden Office (Markham) The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client...
-
Client Services Coordinator
1 month ago
Markham, Canada Avison Young Full timeOverview Located in our Markham office and reporting to the Managing Director and Senior Operations Manager, this role includes daily real estate administrative support in a fast-paced environment. As a Client Services Coordinator (“CSC”), you will provide sales, marketing, and research support along with general office administration to our...
-
Client Service Associate
6 months ago
Markham, Canada Brown & Brown Insurance Full timeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown Canada has an exciting opportunity available for a Client Service Associate supporting our Personal Lines Team in Markham! WHAT YOU’LL DO: - Responsible for the day-to-day account management of an...
-
Client Service Representative
6 months ago
Markham, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Manager, Client Operations
3 months ago
Markham, Canada Active International Full time**Job Type**: Full-time **Pay Type**: Salaried Overview The Manager of Client Operations will be the main client contact for all account inquires related to invoicing, budget control reports, and internal set up. This role will work closely with the Chief Client Officer and liaison with Media, Finance and Client teams to ensure accuracy and be responsible to...
-
Client Success Manager
1 month ago
Markham, Canada Metergy Solutions Inc. Full timeAbout Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...
-
Client Services Representative
6 months ago
Markham, Canada Giesecke+Devrient Full time**In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.** **Job Summary**: The Representative is responsible for the delivery of the highest level of quality Client...