Sales Professional

1 week ago

Kelowna, Canada First Memorial Funeral Services Full time

**GENERAL ACCOUNTABILITIES**

The Family Service Counselor is expected to achieve their quota (pacesetter) target by serving the needs of client families and selling pre-need arrangements. The FSC serves families in a professional, caring, and timely manner. Follow-up and generation of referrals from client families are integral to success and establishing a strong service relationship with families. The FSC also develops relationships with the community.

**SPECIFIC RESPONSIBILITIES**
- Establishes and maintains strong business relationships with families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Supports families in time of grief with acts of kindness
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments
- Performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Provides service beyond expectations to ensure satisfaction and to form the foundation for future sales based on long-term relationships
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer pre-planning options to protect the family, friends and relatives by educating them on the benefits of pre-planning

**Lead Generation: Consistently networks and builds relationships to generate recommendations for gaining referrals for pre-need arrangements using company tools, processes and standards.**
- Accountable for prospecting a minimum of 1-2 hours every day
- Obtains referrals from families served by the location by following up through visits with families after the service
- Networks and builds community and civic relationships
- Maintains and tracks activity levels to ensure productivity
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and/or sales
- Shares family concerns with rest of the SCI team

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

**Experience**:

- Sales: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Kelowna, BC V1Y 5Y2 (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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