Logistics Dispatcher, Surrey

3 weeks ago


Surrey, Canada Transworld Xpress Inc. Full time

**The** **Opportunity**

If you have a strong commitment to customer service, have a great attitude and personal leadership skills, and want to join a dynamic team in a fast-paced and rewarding environment, we may have the career opportunity for you. Transworld Xpress Inc. is looking to hire a full-time highly motivated experienced Logistics Dispatcher to join our service team and grow with our company.

**Job Responsibilities & Duties**
- Develop delivery routes and maintain contact with drivers throughout the day.
- Collaborate with customer service to modify daily routes to accommodate the needs of clients.
- Act as a communication liaison and answer incoming phone calls and messages from drivers on the road.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for time-sensitive deliveries.
- Ensure dispatch coverage of routes on a daily, and provide updates as required.
- Knowledge of pricing and quoting when booking loads.
- Maintain contact with drivers throughout their shifts and address any routing issues they might have.

**Job Requirements & Skills**
- Must be efficient with using a computer, including MS Office (Word, Excel, Outlook).
- Excellent knowledge of roadways throughout the immediate area.
- Strong multitasking, problem-solving, and organizational skills.
- Must be motivated and able to work productively and efficiently in a team-focused environment, including in high pressure situations.
- Experienced in using Loadlink to find loads and proficient knowledge of Xpert will be an asset.
- Strong written and oral communication skills in English are essential.
- Strong customer service skills.

**Qualifications**
- Completion of high school diploma.
- Experience in the transportation industry, or experience in operations/logistics is considered an asset.
- Post-secondary education (Degree or Diploma) in business or operations/logistics is an asset.

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Surrey, BC V3S 5X7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- dispatching: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Expected start date: 2023-05-29



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