Client Care Representative

2 weeks ago


Montréal, Canada National Pardon Centre Full time

National Pardon Centre

About the company:
At NPC we understand how a criminal record affects our clients. Finding a job, crossing the border, or even coaching little league can be impossible. The good news is we know how to help. We’ve been dealing with criminal records for a long time. We’ve helped thousands of people and we are committed to helping our clients too.

**Responsibilities**

In the Position of Client Care Representitive you will have the important responsibilities of:

- Managing walk-in clients and assisting them with their requests by fulfilling them or guiding them to the correct department
- Data entry of sensitive information
- Fingerprinting both Ink and Digital
- Translating from French to English or English to French
- Answering inbound calls and helping support client inquires
- A deep understanding of all offering and processes and the ability to manage these items as needed
- Additional tasks as required

**Qualifications**
- Must be bilingual (written and spoken - French and English)
- Detail oriented
- Willingness to learn
- Intermediate to advance data entry skills
- Excited for new challenges
- Excellent customer service skills; vocal and written
- Knowledge of criminal justice system and asset but no a requirement.

**Salary**: $39,000.00-$41,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2023-08-07



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