Bilingual Customer Care Representative

2 weeks ago

Montréal, Canada Victaulic Full time

**Représentant(e) bilingue du service à la clientèle**

**Montréal, QC (Sur site)**

**Résumé du poste**

En traitant avec une clientèle technique, vous devrez aider les clients à commander et à recevoir nos produits. Votre poste nécessite des aptitudes en service à la clientèle, des principes de base de la chaîne d'approvisionnement, de l'expédition et de la gestion du temps. Vous fournirez également une assistance de première ligne à notre force de vente externe.

**Responsabilités du poste**:

- Traiter les commandes des clients selon les procédures internes sur un système basé sur le web et BPCS (AS400)
- Répondre aux demandes internes et externes des clients en temps opportun
- Accélérer le mouvement des matériaux pour garantir la satisfaction des exigences des clients
- Collaborer avec les ventes et d'autres départements sur des questions liées aux clients (tarification, expédition, etc.)
- Qualifier les pistes de vente et les transmettre au département des ventes
- Participation au processus d'amélioration continue, aux sessions de formation, aux réunions et au développement des compétences

**Exigences en matière d'éducation et de compétences**:

- 3 à 5 ans d'expérience dans le service à la clientèle
- Diplôme universitaire ou collégial préféré
- Capacité à travailler dans un environnement exigeant et rapide
- Compétences exceptionnelles en communication verbale et écrite
- Excellentes compétences en relations interpersonnelles
- Compétences en organisation et en gestion du temps
- Capacité à effectuer plusieurs tâches et à gérer des priorités changeantes
- Compétences en prise de décision, résolution de problèmes et pensée créative.

**Salaire**: 50 000 $ - 65 000 $

***********

**Bilingual **Customer Care Representative**
**Montreal, QC (On-site)**

**Job summary**

Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales force.

**Responsibilities**:

- Process customer orders according to internal procedures on web-based and BPCS (AS400) system
- Respond to internal and external customer inquiries in a timely manner
- Expedite materials to ensure that customer requirements are met
- Liaise with Sales and other departments on customer matters (pricing, shipping etc.)
- Qualify sales leads and forward to Sales dept.
- Participation in the continuous improvement process, training sessions, meetings, skill building development

**Education and Skill Requirement**:

- 3-5 years’ experience in customer service
- University degree or college diploma preferred
- Able to work in a fast-paced demanding environment
- Exceptional verbal and written communication skills
- Excellent sales personality skills
- Organization and time management skills
- Able to multi-task the activities and shifting priorities
- Familiarity with MS Office Applications
- Decision-making, problem resolution and creative thinking skills.

**Salary**: $50 - 65k

Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds.

HP

LI-JL1

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