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Medical Office Assistant

4 months ago

Calgary, Canada Symphony of Health Connections Ltd. Full time

**About us**

Symphony of Health Connections is an organization built and supported by health professional experts in cardiac clinical consultation and imaging, as well as experts who care for conditions that contribute to heart health.

Our vision is to focus on our patients' health values and goals, so we can provide clinical and emotional care to achieve sustainable health.

Our approach involves working closely with our patients and innovative imaging partner, EFW Radiology, to identify and address their unique challenges, prioritize prevention, and understand the Social Determinants of Health that are specific to each individual. By collaborating with community-based social agencies, we provide outcome-driven clinical care that improves patient experience and helps them achieve sustainable health. Our organizational culture is built on authenticity, transparency, and adaptability, and prioritizes honesty, fairness, safety, collaboration, innovation, growth, support, and open communication.

Our team invites you to join us in creating healthy lives and strong communities by showcasing our model of care along with our inclusive culture of shared safety and purpose that makes Symphony of Health Connections a unique place to work.

**Job Overview**

We are looking for compassionate, respectful, thorough, tolerant, positive, technology savvy, skilled and motivated individuals with potential to be strong problem solvers, to join us on a full-time or part-time basis. You will share roles and responsibilities and collaborate with other MOAs to carry out a variety of tasks related to supporting health professionals’ work, patient communication, community referrals, and administrative activities that occur before, during, and after patient encounters/visits. In addition, the MOA will be responsible for managing communication and organizing documents, serving as a liaison between our internal team, external referring clinics/offices, patients, and other staff members.

**Responsibilities and Roles**

**Reception & Clinical**
- While more specific workflows and tasks will be discussed in person, here are some highlights of the responsibilities:_
- Adheres to the established clinic practices and policies but is capable of pivoting and adapting as necessary and takes initiative to provide input and suggest workflow modifications that can improve patient care, collaboration and efficiency.
- Prepares patient charts in advance of their visit. This includes updating investigation results, preparing consultation letter templates, scanning necessary information and data, and other related documentation.
- Prepares daily workflow sheets
- Accompanies patient(s) to the Care rooms, allows them to settle in and performs tasks, such as conducting resting ECGs, recording vitals, and others that may be necessary to prepare the patient for their consultation
- Highlights any pertinent information that is specific to that patient.
- Schedules any necessary tests, referrals, or follow-up appointments, reviews any required test preparation with the patient(a)
- Finalizes the consultation process - e.g., editing, uploading, faxing

**General Clerical and Administrative**
- Scans all documents into the appropriate electronic systems as per assigned office practice.
- Follows the clinic practice policies guided by the **College of Physicians and Surgeons of Alberta **"Standards of Practice” like but not limited to acknowledging receipt of referrals, responding to appointment requests by the referring community and patients,
- Maintains an orderly patient record (typically electronic) Handles all patient-related information in compliance with the Health Information Act (HIA), Privacy policies and other applicable policies established by the clinic.

**Communication**
- Proficiently utilizes Alberta NetCare, Accuro, and Microsoft Office systems, as well as any other relevant paper or electronic resources, for accurate data entry and retrieval.
- Demonstrates clear, effective, open, and honest communication skills, exhibiting kindness and professionalism when interacting with patients, health professionals, and staff members.
- Discusses office-related issues and concerns in a timely and respectful manner.

**Financial**
- Your role may involve performing billing for clinical and diagnostic services rendered. If so, this will be discussed with you directly.

**Qualifications**
- Completion of a recognized Medical Office Assistant program.
- Current certification in Basic Cardiac Life Support (BCLS) would be an asset.
- 1- 2 years of experience in a medical office setting or related area may be a great asset.

**Knowledge, Skills, and Abilities**
- Demonstrates outstanding customer service skills with a strong understanding of client care, including making a pleasant first impression, maintaining eye contact, smiling warmly, and providing care, comfort, and acknowledgment to clients.
- Displays a strong understanding of patience and e