Client Support Agent
5 months ago
Company Description
Founded in 2010 by two aeronautical engineers, MEDFAR Clinical Solutions developed the first web-based electronic medical record (EMR) in Quebec. MEDFAR continues to work hard to incorporate the latest technological innovations into MYLE in order to provide care teams and their patients with the tools they deserve.
**Job Description**:
As a Customer Support Associate, you will support users of our software, Plexia and MYLE. Your contribution to the customer support team will have a direct and significant impact on the satisfaction of our customers. Reporting to the Director of Client Services, you will join a multidisciplinary team whose mandate is to help our clients when they encounter technical problems.
In addition, as part of our support team, you will learn the intricacies of MYLE and be equipped to grow within the company in any direction you choose. Whether your interest is in customer success, sales, product management, R&D or something else, many MEDFARians have grown up starting here and we want you to be the next
**Main Responsibilities**
- Define, analyze and solve technical problems related to the software.
- Support users in the use of software modules.
- Advise and guide users in the operation and configuration of their electronic environment.
- Participate in the development of technical documents to enrich the knowledge bank.
- Document incident tickets and interventions in our tracking software.
- Contribute to the functional evolution of the software.
- Expertise and experience will be acquired and learned regarding technical Customer Support, EMR and medical clinic workflows.
- Any other related tasks and daily office routines.
**Qualifications**:
**Contribute to our team with your strengths**:
- Fluent in English, both verbally and in writing;
- Experience in client-facing roles, in support, call center, sales or similar roles.
- Technology savvy, with the ability to learn and effectively use new technological tools;
- Knowledge of the medical system in BC;
- Willingness to work full-time;
- Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
- Be committed to continuous growth and learning;
- Reside and have legal authorization to work in Canada.
Additional Information
**What’s in it for you?**
At MEDFAR, we promote efficiency and excellence in healthcare by offering the most efficient electronic medical record (EMR) on the market. Joining the ranks of MEDFAR means working in a dynamic environment where trust, innovation, quality, and client success guide our days.
- You decide where you do your best work (at home or at the office).
- Shifts are scheduled between 7:00 am and 6:00 pm.
- Permanent full-time position (40 hours per week) throughout the training period (2-3 months).
- Performance-based bonus to all employees.
- Generous group insurance coverage as of day 1 of employment.
- Three weeks’ vacation from day 1.
- $1500 allocated to you for your professional development.
- Dynamic and multicultural work environment.
- The base salary offered between $38,000 - $47,000 based on experience.
**Our Recruitment Process at MEDFAR**:
Virtual Screen with HR - Test - Interview - Offer
**#LI-REMOTE
-
Client Support Agent
5 months ago
Burnaby, Canada Plexia Full timeCompany Description Founded in 2010 by two aeronautical engineers, MEDFAR Clinical Solutions developed the first web-based electronic medical record (EMR) in Quebec. MEDFAR continues to work hard to incorporate the latest technological innovations into MYLE in order to provide care teams and their patients with the tools they deserve. **Job...
-
Real Estate Agent
1 month ago
Burnaby, Canada Manny Bal Real Estate Group Full time_**Who We Are!**_ Manny Bal Real Estate Group is an award-winning, top 10% real estate team defined by 15+ years of combined top-tier service, bespoke marketing strategies, industry expertise, and an exclusive clientele. Our team is setting the new standard in how residential real estate in Burnaby & Vancouver is being marketed and sold. We are diligent in...
-
Real Estate Agent
3 days ago
Burnaby, Canada Manny Bal Real Estate Group Full time_**Who We Are!**_ Manny Bal Real Estate Group is an award-winning, top 10% real estate team defined by 15+ years of combined top-tier service, bespoke marketing strategies, industry expertise, and an exclusive clientele. Our team is setting the new standard in how residential real estate in Burnaby & Vancouver is being marketed and sold. We are diligent in...
-
Customer Service Agent
5 months ago
Burnaby, Canada Fix Network Full time**Your career can go far at Fix Network !**: Fasten your seat belt,** Fix Network** is looking for a **Customer Service Agent** to join our team. As a **Customer Service Agent **you will be required to provide a high level of customer service to Fix Network clients at all times while striving to achieve business targets through superior telephone and...
-
Real Estate Agent
3 months ago
Burnaby, Canada Acrosstown Realty Inc. Full timeWe are looking to add a licensed real estate agent to join our team. This is a good opportunity for anyone just starting in real estate because we will train you and give you the support you need to be an excellent agent. We have a proven system for working with our clients and are looking for the type of person who loves to learn new things. **You Must...
-
Broker Support Representative
3 days ago
Burnaby, Canada AWRAP Insurance Services Inc. Full time**ABOUT AWRAP** AWRAP Insurance Services Inc. was founded in 2021 with the purpose of providing premier vehicle replacement coverage options for British Columbians. While the principal coverage is to provide protection for clients after a Total Loss, additional coverages for Partial Loss claims can be included in our products. We have built strong...
-
Hospitality-tech Support Agent
6 months ago
Burnaby, Canada Squirrel Systems Full timeBurnaby, BC | Full-Time Squirrel serves hospitality clients around the globe. From five-star hotel resorts, to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel’s technology enables amazing guest experiences! We’re looking for Hospitality professionals with a passion or interest in technology to join our Support team. If you enjoy...
-
Vancouver - Mortgage Agent
6 months ago
Burnaby, Canada True North Mortgage Full timeWould you like to be proud of where you work and the products you sell? How about enjoying coming to work every day while being well compensated for your performance? If you answered “Yes” to the above, then consider joining Canada’s most innovative company in the mortgage industry! At True North Mortgage we put the customer experience first! We do...
-
Retail Autoplan Agent
6 months ago
Burnaby, Canada Park Insurance Full timeRetail Autoplan Agent - Job Posting Who We Are We are a dynamic independent insurance brokerage providing auto, personal lines and commercial insurance. We operate three locations in Burnaby, BC. Our family roots shine through in our commitment to our employees and our customers. Learn more about our story. Who You Are We are looking for Retail Autoplan...
-
Junior Retail Autoplan Agent
6 months ago
Burnaby, Canada Park Insurance Full timeSalary: $44,000.00 and up Retail Autoplan Agent - Job Posting Who We Are We are a dynamic independent insurance brokerage providing auto, personal lines and commercial insurance. We operate three locations in Burnaby, BC. Our family roots shine through in our commitment to our employees and our customers. Learn more about our story. Who You Are We are...
-
Collection Agent
6 months ago
Burnaby, Canada Mr. Payday Easy Loans Inc. Full timeMr Payday is a leading provider of short-term lending solutions, serving customers across Canada. Founded in 2002, we have grown to become one of the most trusted names in the industry. Our team of dedicated professionals is committed to providing exceptional service to our clients and creating a positive, supportive work environment for our...
-
Night Agent
2 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are currently seeking **Night Agent** who is passionate about creating a memorable...
-
Night Agent
6 months ago
Burnaby, Canada Hilton Vancouver Metrotown Full time**What’s in it for me**: At Hilton Vancouver Metrotown, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We are currently seeking **Night Agent** who is passionate about creating a memorable...
-
Client Support Specialist
1 month ago
Burnaby, British Columbia, Canada beBee Professionals Full timeCustomer Service RoleWe are looking for a Customer Care Specialist to join our team at beBee Professionals. The successful candidate will be responsible for providing excellent customer service to our clients, responding to inquiries, and resolving customer complaints.The ideal candidate will have a minimum of two years of customer service experience,...
-
Call Center Representative
6 months ago
Burnaby, Canada The Acquisition Group Full timeEnjoy working in a fast-paced work environment? Are you people-oriented, career-driven, and value excellent CUSTOMER SERVICE and SALES? Here's a rare opportunity to join one of Canada’s most trusted and diversified brands in the marketing and consultant industry! The Acquisition Group is a leading sales and marketing firm that specializes in client...
-
Vehicle Rental Agent
3 weeks ago
Burnaby, British Columbia, Canada Foss National Leasing Ltd. Full timeAbout the Role:Foss National Leasing Ltd. is seeking a skilled Vehicle Rental Agent to join their team in Burnaby, British Columbia. As a key member of our team, you will be responsible for preparing rentals for the day, ensuring customer satisfaction, and collaborating with vendors.Responsibilities:Prepare rentals for the day, including cleaning, fueling,...
-
Manager, Client Services and Sales Support
3 months ago
Burnaby, Canada HUB International Full time**Who We Are** We are **BC’s largest Insurance Broker **and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...
-
Client Support Representative
6 months ago
Burnaby, Canada Rentrax Full timeWork Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: College/CEGEP - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and...
-
Call Center Agent
6 months ago
Burnaby, Canada Best Gourmet Coffee Wholesales Ltd Full timeJob Overview: As a Call Center Agent / Data Entry specialist for our coffee roasting company, you will be responsible for providing excellent customer service to our clients while accurately inputting and managing data related to orders, inquiries, and customer interactions. **Responsibilities**: - Assist customers with placing orders, providing product...
-
Purchasing Agent
5 months ago
Burnaby, Canada Refrigerative Supply Full time**RSL’S story**: **_ RSL Mission _** Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. **_ RSL Vision_** To be the environment that inspires excellence and trust within our community. **_ RSL Values _** Gracious, Collaborative, Courageous, Innovative, Community Focused and Exceptional Experience. **The...