Manager, Client Services and Sales Support

3 months ago

Burnaby, Canada HUB International Full time

**Who We Are**

We are **BC’s largest Insurance Broker **and looking for individuals to grow with us A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

**What We’re Looking For**

As **Manager, Client Service and Sales Support** you’re responsible for overseeing all aspects of and service to our valued group benefits clients.

You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical.

This position reports to our COO and is the expert and owner of our Group Benefits Division service and support functions for our Burnaby Still Creek operation.

**Requirements**:

- A strong aptitude to work collaboratively with direct reports, colleagues, business partners and front-line talent to create a results-driven team
- Strong communication skills (verbal & written)
- Excellent interpersonal skills
- Able to manage a team of staff in a dynamic, fast-paced environment
- Strong organizational skills
- 5-10 years group benefits experience
- LLQP Licensed (in BC or other provinces)
- Asset experience that will make you stand out:_
- Industry designation (CEBS or other)
- Prior experience managing and developing talent

**A Day in the Life**
- Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible
- Coach, support and supervise our Downtown Vancouver Employee Benefits service and support team including:

- Recruitment
- Onboarding
- Training & Development
- Performance Management
- Engagement
- Foster a positive, engaging work environment to attract and retain top talent
- Work with HR and COO to develop a career pathing plan for existing team members
- Ensure effective and efficient business processes and procedures are in place
- Optimize quality and volume of work
- Workforce planning to meet business objectives and goals
- Schedule regular meetings and check-ins with individual team members to discuss performance and goals
- Ensure proper provincial licensing as well as insurance company contracting is in place
- Collaborate with national and corporate resources
- Support management with the oversight of Accounts Receivable or revenue allocation as needed
- Other duties and responsibilities as assigned

**Talent Management Responsibilities**
- Support team members to ensure that they are achieving agreed team and individual goals for client response times, workload, etc.
- Evaluate and counsel employees relative to performance, conduct, attendance, and adherence to policies, procedures and regulations
- Focus on development and career pathing for team members
- Approve and manage staff schedules such as vacation, appointments, education
- Coordinate vacation back-ups as needed
- Host and maintain regular monthly meetings with the team
- Schedule quarterly check-ins and annual year-end reviews with individual team members to discuss performance and professional goals
- Know when to escalate issues to the next level of management
- Assist in establishing team priorities and goals

**Where This Can Take You**

We invest in our employees We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond

**What We Offer**
- Competitive compensation
- Company matching RRSP contributions
- Tuition financing and career-related training and development
- Customizable flexible benefits options for you and your family
- Mental and physical wellness initiatives
- A positive, collaborative and team-oriented environment
- Ongoing personal and career development

**Our Culture Starts with You**
- We are looking for **SELF-STARTERS** with an **ENTREPRENEURIAL** mindset who will take **OWNERSHIP** of their business
- We want you to be** INNOVATIVE **and open to sharing your ideas
- You work with **URGENCY** while providing a high level of **PROFESSIONAL SERVICE** towards our customers, communities, & colleagues.
- You are a **TEAM PLAYER** who positively impact those around them; We **MOTIVATE **each other to **GROW TOGETHER**:

- You work with a high degree of **INTEGRITY **and **ACCOUNTABILITY**

Department General Management

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

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