Assistant Manager, Freight Collections

2 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us

**Job Summary**

The Assistant Manager, Freight Collections is responsible for achieving Accounts Receivable (AR) targets set out by the Manager, Freight Collections. The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry. The role directly contributes to CN’s cash flow objectives. Specifically, the position is responsible for supervising a team of Composite and Senior Accounting Representatives in collections activities and the resolution of issues related to unpaid receivables. Through coaching, guidance and setting of priorities, the incumbent ensures that the Collections staff is maximizing efforts to collect past due amounts owed.

**Main Responsibilities**

**Collections and Staff Management**
- Supervise a team of Composite Accounting Representatives (Level I) and Senior Accounts Receivables Representatives (Level J) responsible for the collection of outstanding AR
- Manage and monitor team workload, schedules, priorities, and performance to ensure optimal productivity
- Achieve collection targets set out by the Manager, Freight Collections
- Review, resolve or escalate disputes
- Analyze detailed reports to identify accounts that are not collectible or require further actions
- Recommend suspension of credit or bad debt provisions
- Investigate and process customer credits and refunds
- Coach and mentor team members and conduct formal training sessions
- Act as backup for other Business Unit Assistant Managers
- Review team performance, evaluate effectiveness, and seek opportunities for improvement

**Facilitate Collections Resolution Activities**
- Lead escalated collections efforts on complex and escalated accounts
- Work closely with key stakeholders including Customers, Optional Services Billers, Sales and Marketing, and Credit Management to drive resolution of customer disputes
- Prepare reporting and coordinate escalation of accounts and disputes to senior management (Level 2)
- Ensure customer compliance with CN credit terms
- Perform detailed investigations, root cause analysis, and recommend solutions for problem accounts

**Continuous Improvement Activities**
- Review performance measurements and metrics to monitor and evaluate process effectiveness
- Identify and recommend system and process improvements
- Promote eCommerce solutions with customers (e.g. electronic invoicing, payments, remittance details and use of eBill)
- Reinforce and support continuous improvements to ensure a high level of performance leading to customer satisfaction
- Perform User Acceptance Testing related to system changes

**Working Conditions**

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress.

**Requirements**:
**Experience**

AR and Collections
- Between 3 to 5 years of relevant experience
- Experience in AR and collections

**Education/Certification/Designation**
- Bachelor’s Degree in Accounting or Finance
- Chartered Professional Accountant (CPA) designation*
- Any designation for these above would be considered as an asset

**Competencies**
- Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
- Develops solutions that align with customers’ expectations to increase satisfaction
- Shares timely information within and across functions to get things done effectively
- Collaborates with others
- Inspires others with impactful communications and adapts well to its audience
- Leverages feedback and coaching to improve performance
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Tracks metrics to achieve ambitious targets and holds self accountable to meet performance expectations
- Deals with pressure and change by staying calm to quickly adapt to changes
- Fluently bilingual both written and verbal (English, French)
- A solid business acumen and be results oriented

**Technical Skills/Knowledge**
- Knowledge of railway industry and order to cash processes
- Knowledge of processes for bill of lading, waybill, car movement, pricing, rating, invoicing, payments, and dispute resolution
- Knowledge of Microsoft Office: Word, Excel, PowerPoint, Access, and Business Objects
- Knowledge of SAP, RMS, SRS, PDB, eBill, Integrat

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