Assistant Store Manager, Night Operations

6 months ago

Montréal, Canada The Home Depot Canada Full time

Position Purpose:
Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction with the Fulfillment Team ASM for ensuring that their stores are "Grand Opening Day Ready" each day. They accomplish this goal through ensuring proper merchandising and optimizing the efficiency of all operational areas. Night Ops ASMs play a crucial role in driving safety standards and compliance throughout the store. In addition, they work with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates. In order to be successful, they must have strong planning, problem solving and leadership skills. They must also be capable of leading associates and working with the Store Manager and other ASMs to accomplish goals.

Position Responsibilities:

- Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
- Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases
- Communicating store and home depot objectives to associates
- Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
- Communicating clear career paths for associates taking appropriate actions to minimize turnover in all process areas
- Managing to ensure operational excellence in all Back End areas
- Managing to ensure Associate staffing schedule meets the demands of the truck schedule
- Managing to ensure that merchandise is received appropriately (i.e., only carton count on dock) and efficiently and safely delivered to the sales floor
- Ensure that the store is "Grand Opening Day Ready" each day (i.e., shelves are 100% in stock, receiving is clear of freight and trash, displays are correct, aisles are clean, neat and shoppable) by walking with the Fulfillment Team ASM in the mornings and the closing ASM in the evening for proper hand off
- Surveying area at the beginning of the shift to develop a plan of action that prioritizes tasks to be completed and continually updating this plan of action dependant upon the demands of the shift
- Ensuring that receiving and Freight Teams work together and run smoothly in order to make the store "Grand Opening Day Ready" each day
- Managing Receiving and Freight efficiency through observation, report analysis, identifying trends, defining problems and developing appropriate responses
- Taking appropriate actions to minimize shrink
- Lead and utilize the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on Process Team Associates
- Assess associates training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implement plans for improvement
- Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
- Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
- Making certain that all daily inspections are completed
- Following up on all safety audit, accident reporting and investigation issues
- Managing to ensure all Associates are properly trained and following procedures for shipping, storing, managing and disposing of hazardous materials
- Ensuring driver safety and DOT compliance
- Taking an active role in the execution of safety awareness programs
- Developing and communicating store standards for Receiving and Freight team activities to Associates
- Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
- Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
- Verifying deposits, markdowns, deliveries, time slips refunds, etc.
- Following standard operating procedures to open and close the store when scheduled
- Responding to emergency situations appropriately
- Other related duties as assigned by the Store Manager

Experience/Knowledge Required:

- Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 - Valued Associate, Well Positioned)
- Minimum 2 years of management experience
- Excellent customer service skills
- Good communication skills
- Computer experience is a must
- Strong analytical and problem solving skills
- Strong problem solving skills
- Team player
- Strong work ethic, sense of responsibility and attention to detail and confidentiality

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