Planning Sessions Agent
3 weeks ago
Role Overview
As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.
What You’ll Be Doing
Deliver a daily average of seven 30 minute planning sessions as requested by Customers
Record detailed notes for each planning session in the Customer’s profile for future review
Review and reconcile relocation files, ensuring compliance with the Relocation Directive
Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
Effectively resolve complex relocation problems within the constraints of the Relocation Directive
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fast-paced environment
Various administrative tasks including record keeping and data entry
Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
Background in relocation services is an asset
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Previous experience in a customer support role through a contact center is an asset
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
Bilingualism is an asset
You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
**Other Information**:
Shifts are Monday-Friday. Hours of operation are 8AM EST-8PM EST, shifts will vary between 8AM EST-4PM EST and 12PM EST - 8PM EST
What Sirva Offers
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Generous company-paid vacation days and holiday time
Challenging, collaborative, diverse corporate culture
Ongoing opportunities for learning and career development
SIRVA Worldwide Relocation and Moving is a global leader in
moving and relocation services, offering solutions for mobility programs to
companies of every size. With 75 owned locations and more than 1,000 franchised
and agent locations in 177 countries, we offer unmatched global breadth
supported by localized attention and innovative technology that strikes the
right balance of self service and human support. From relocation and household
goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team
Relocations, Allied, northAmerican, & SMARTBOX) provides the only
integrated moving/relocation solution in the industry. By leveraging our global
network, we deliver a superior experience that only a “one-stop shop” can
provide. We’re a team that works globally to provide the best service locally —
a company that is everything you need, everywhere you need it. For more
SIRVA brings together strong, collaborative people in a
dynamic culture of mutual respect, support, and passion for the brand and
product. We believe innovation drives winning performance, and we constantly
challenge ourselves to be the very best we can in every aspect of our business.
You will be surrounded by some of the brightest and most driven people in the
industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level...
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success by **providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success byproviding relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level...
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Ottawa, Canada SIRVA Full timeRole Overview As aPlanning Session Agent, you will contribute to Sirva’s success byprovidingrelocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of...
