Bilingual (French/english) Planning Session Agent
3 weeks ago
Role Overview
As a Planning Session Agent, you will contribute to Sirva’s success byprovidingrelocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of service as required based on our Service Level Agreement.
What You’ll Be Doing
- Deliver a daily average of seven 30 minute planning sessions as requested by Customers
- Record detailed notes for each planning session in the Customer’s profile for future review
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
- Effectively resolve complex relocation problems within the constraints of the Relocation Directive
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
- Effectively manage your time while working in a fast-paced environment
- Various administrative tasks including record keeping and data entry
- Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Good interpersonal and communication skills
- Superior customer service skills and orientation
- Collaborative style needed
- Ability to maintain professionalism at all times under stressful situations
- Strong organizational skills
- Ability to plan and manage work under time constraints, without direct supervision
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
**Other Information**:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to SIRVA BGRS’ success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success byproviding relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Ontario, Canada SIRVA Full timeRole OverviewAs a Relocation Planning Session Agent, you will contribute to SIRVA BGRS' success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
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Ottawa, Ontario, Canada SIRVA Full timeRole OverviewAs a Relocation Planning Session Agent, you will contribute to SIRVA BGRS' success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success by **providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success byproviding relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Bilingual French/english Planning Session Agent
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Ottawa, Canada SIRVA Full time**Role Overview** As a Planning Session Agent, you will contribute to Sirva’s success by **providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Ontario, Canada SIRVA Full timeRole OverviewAs a Planning Session Agent, you will contribute to Sirva's success byproviding relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level...
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Ottawa, Ontario, Canada SIRVA Full timeRole OverviewAs a Planning Session Agent, you will contribute to Sirva's success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of...
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Ottawa, Ontario, Canada SIRVA Full timeRole OverviewAs a Planning Session Agent, you will contribute to Sirva's success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of...
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Ottawa, Canada SIRVA Full timeRole Overview As aPlanning Session Agent, you will contribute to Sirva’s success byprovidingrelocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected level of...
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Ottawa, Canada SIRVA Full timeRole Overview As a Planning Session Agent, you will contribute to Sirva’s success by providing relocation policy advice to our Customers through scheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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Ottawa, Canada SIRVA Full time*Role Overview - As a Planning Session A ent, you will contribute Sirva’s success by *pro ding relo - ion policy advic to our Customers through cheduled planning sessions across different channels - telephone, video call, and chat. All relocation advice must be administered within the prescribed Relocation Directive, while also meeting the expected...
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