Customer Support Consultant

7 months ago


Remote, Canada Modern Campus Full time

**Who we are**

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity.

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency.

**What’s the role?**
- Maintain positive customer satisfaction for a number of dedicated accounts
- Help drive adoption of new features and expand customer usage of existing tools
- Troubleshoot customer issues and serve as point of contact during escalations
- Assist customers in setting up new messaging campaigns
- Train users on how to use the platform and answer day-to-day questions
- Perform other customer success or support tasks as required

**What you offer**:

- Experience working with technology products and platforms
- Interest in technical topics or learning to code is a plus
- Obsessive about getting all the details right
- Internal drive to meet deadlines and to bring others along with you
- Effective time management and organizational skills
- Excellent analytical, verbal and written communication skills
- Integrity, high character and ability to maintain the confidentiality of customer data

**What you’ll gain**:

- The base salary range* for this full-time position is between $55,000 - $60,000
- Remote first workplace - whether working from one of our offices or remotely, our employees get things done
- RRSP/401(k) with matching employer contributions
- Professional development and internal career mobility opportunities
- Flexible time off
- Comprehensive benefits package
- Mental health benefits
- Financial health benefits
- DEI, Culture and Environment employee led committees
- Collaborative work environment

**What we believe**
- _ Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training._

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