Consumer Affairs Specialist

3 days ago

Mississauga, Canada Kellogg Company Full time

Do you have a passion for consumer insights and the ability to partner cross-functionally? Come join our team as a **Consumer Affairs Specialist** where you will engage with marketing, quality, sales, and legal team members on a regular basis. In this **12-month contract **opportunity, you will support our consumer affairs systems and have the opportunity for continuing education and training. And with your self-starter, go-getter, team-player work ethic, we’re positive you’ll fit right in.

At Kellogg Canada, we love our people and they love our culture and the opportunities that come with being a part of Kellogg. Our Kellogg K-Values are at the core of who we are, what we believe, and what brings us together as one united Kellogg team. Come explore the endless opportunities in an environment where we support you and your professional success. As we grow together, we win together. Our success has always been driven by the skills and ideas of our talented and diverse team members. We value work/life balance, diversity & inclusion, and of course, great food What’s not to love? Now is the time to achieve more and to take your career further with Kellogg. Come join us at Kellogg Canada

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**
- ** Consumer & Quality Reporting - **You will utilize data from the Consumer Affairs contact centre to analyze trends and initiate business reports to support the Marketing department. Ad-hoc and quality complaint reporting will ensure issue identification and ongoing quality improvements. You will ensure the integrity of data and provide feedback to our consumer response team when needed. Time to dig into the details
- ** Systems Maintenance - **Compliance, please You will ensure accurate information is available to our contact centre with regular updates to the system. You will also ensure adherence to administrative processes related to our CRM software through quarterly audits, developing and implementing corrective actions as needed.
- ** Product Liability & Lab Samples -** You will manage the consumer sample retrieval, documentation, and lab analysis processes ensuring timely responses to consumers. You will determine how to handle and respond to routine product liability claims, partnering with internal resources and external agencies to help resolve claims. You will establish a strong relationship with the legal department to escalate situations as needed.
- ** Innovation, Promotion, and Project Management** **- **Time to flex your agility You will prepare innovation and promotion materials for sales and consumer affairs. This includes training our consumer response team to ensure a strong understanding. You will work cross-functionally, responding to Adhoc requests as needed.
- ** Consumer Fulfillment & Response -** You will help exceed our consumers' expectations by facilitating the fulfillment of consumer reimbursement and working with internal resources to draft responses to non-routine consumer contacts.

**YOUR RECIPE FOR SUCCESS**

Required:

- Bachelor’s Degree or Diploma in Food Science, Nutrition, Marketing, or Communications with 2 years relevant experience.
- Must be able to function effectively as a cross-functional team member, planner, problem solver, communicator, and project manager
- Creative problem solving and ability to complete root cause analysis
- Strong analytical, organizational, and time management skills

**WHAT’S NEXT**

This role takes part in **Locate for Your Day**, Kellogg’s hybrid way of working that empowers office-based employees to, in partnership with their managers, find a balance between working from home and the office.

**ABOUT KELLOGG COMPANY**

Kellogg Company is a multibillion-dollar company with over 30 thousand employees all over the globe. We are proud to make delicious foods that people love - foods that you grew up with like Frosted Flakes, Cheez It, Eggo, Pop-Tarts, Crunchy Nut, Pringles, as well as innovative foods such as MorningStar Farms, RX bar, and Noodles. Our KValues and BetterDays commitments are at the core of who we are, what we believe and what brings us together. We’re proud to say we’ve been awarded with Fortune’s “World’s Most Admired Companies”, DiversityInc’s “Top 50 Companies for Diversity”, Newsweek’s “Most Loved Workplaces”, and many more awards that you can check out here.

**Equity, Diversity, and Inclusion** has been part of our DNA since the beginning. Clearly stated in our Code of Ethics “we have respect for individuals of all backgrounds, capability and opinions.” We believe that equity is more than leveling the playing field. It is making sure barriers, both tangible and intangible, are removed. Interested in the numbers? We hold ourselves accountable with our yearly Features report.

Kellogg is proud to offer industry competitive **Total Health benefits** (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be s

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