Seasonal Show Team Lead

3 months ago

North Vancouver, Canada Capilano Group Full time

**Position**:Seasonal Show Team Lead
**Department**:Park - Operations
**Reports to**:Operations Manager, Assistant Operations Manager

**General Description**:
Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly, responsible and reliable Seasonal Leads who are motivated by providing exceptional guest service.
**Who we are**:

- We are the number one Tourist Destination in Vancouver
- We are passionate about creating experiences guests and team members are amazed by
- We are inspired by our natural setting and sharing the wonder of nature with over 1,000,000 annual guests

**What you'll do**:
The Lead (Show Team Focus) is a seasonal position responsible for assisting the Operations Supervisors of the Show Team. This team includes Park Guides, Park Ambassadors and Entertainers.
Their primary task is to provide easily accessible leadership presence in our park for both guests and Team Members. They ensure the daily tasks of the team are done in a timely and effective manner with the goal of creating the best possible experience for our guests.
Depending on the demands of the current season, this role may be performed as part of our scheduled front-line team or the Operations leadership team.

**Other Duties and Responsibilities**:

- Work with all the Operations Supervisors to assist in the daily operational procedures of the Show Team.
- Fulfill all assigned guest-facing positions as required by the operating day.
- Be an example for all Show Team Members for how to actively engage guests and cue search.
- Provide regular leadership presence through the main park (including west side) and act as a point of contact for team member and guest concerns.
- Be knowledgeable and share the history and features of CSBP with Team Members and Guests
- Ensure Show Team presentation is maintained at a high level - including engagement stations and Kids Kart.
- Set the example in following company and department guidelines ensuring the Capilano theme and Guest service standards are maintained.
- Advise the Operations Supervisor immediately of the need for potential stock orders, safety concerns and guest concerns as required.
- Assist with ongoing monitoring and tracking of guest feedback (informal and formal).
- Know and communicate health and safety requirements & regulations and ensure they are followed.
- All other duties as required.

**Qualifications**:

- 1 full season experience in a Guest Services role
- Can handle stressful situations and meet fluctuating and demanding needs, remains calm under pressure.
- Ability to work successfully in a team environment and contributes consistently through a positive manner.
- Occupational First Aid, level 1, 2 or 3, a strong asset.
- Second Language is an asset.

**Considerations**:

- Able to work a variety of shifts including evenings, weekends, and holidays, to meet the needs of the business
- While in this position, team members are required to be on their feet for extended periods of time.
- While performing the duties of this position, required to work in a variety of weather conditions.
- Occasionally required to lift and carry up to 20lbs and climb a step ladder or step stool.
- Wage: $20.50 per hour

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