Snow School Team Lead

3 weeks ago

North Vancouver, Canada Grouse Mountain Full time

**Job Title**: Snow School Team Lead - Winter 22/23

**Location**: North Vancouver

**Department**: Snow School

**Reports to**: Manager, Snow School

**Role Status**: Full time/ Seasonal/ Hourly. This position runs from November to the end of April.

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Scope of the job**:
Snowsports Team Leads provide a consistent flow of information between instructors and management to create positive and memorable experiences for our guests and staff. They demonstrate positive energy and show resourcefulness, safety first practices and professionalism.

As a Snowsports Team Lead you will be focused on but not limited to:

- Carry out the functions of the position of Snowsports Team lead in a professional and ethical manner
- Communicate clearly in a respectful and enthusiastic manner using language appropriate to our guests and team members.
- Assist Supervisors with the day-to-day co-ordination of all Snow School programs through scheduling assistance and on snow staff supervision.
- Work with guests of all ages and abilities and promote guest loyalty through a fun and engaging learning experience
- When working with children:

- Always supervise children while they are in your care
- Assist in operational responsibilities of relevant Kids' programs including but not limited to registration process, lunch and snack service and upkeep of outdoor teaching areas
- Adapt to, support, and effectively deal with change and share learning opportunities with others
- Be a team player, work considerately with all departments within the company
- Engage with the supervisory and management team, demonstrate pro-active, positive and effective communication to facilitate and support teamwork and cooperation
- Maintain currency in qualification and pursue ongoing professional training and development to provide high-level guest service and a positive on snow experience
- Arrive fit for work and take responsibility for your personal health and safety
- Perform all other duties as assigned

**As an employee, you will be required to**:

- Demonstrate an approach to work consistent with and supportive of Grouse Mountain Resorts' goals, values, policies, and procedures.
- Have the ability to embrace all aspects of your job.
- Have the ability to positively, proactively and safely work alone as well as in a team environment.
- The ability to provide an experience that creates a desire for our guests to return.
- Be punctual, reliable and show up for work in full uniform with an enthusiastic attitude in all weather conditions.
- Develop and maintain excellent relationships with fellow workmates, showing respect to Managers, Supervisors, and peers at all times.
- Show initiative in handling routine matters and have quick, thoughtful judgement in any situation.

Supervisory Responsibility

**Provides direct supervision to the following positions**: Instructor, Snow School Volunteer.

Qualifications, Knowledge, Skills and Abilities Required
- Have 4 previous seasons of experience working as a Ski/Snowboard Instructor and a minimum of 1 season in a supervisor or lead role
- Possess a minimum CSIA/CASI Level 2 Certification (or international equivalent) and able to provide proof of current certification
- Have appropriate physical fitness to take on all assignments
- Possess a high level of skiing/snowboarding abilities
- Be fluent in all aspects of the English language (spoken and written)
- Have excellent guest service skills
- Have excellent communication skills
- Work well in a team
- Be able to work in inclement weather in an alpine environment
- Have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions.
- Available to work five days a week, including evenings, weekends & holidays
- Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

Working Conditions
The Snowsports Team Lead performs most of their duties outdoors and may work in all different kinds of weather conditions. Hours of operation and lesson availability are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include rotation of shifts, day/evening shifts, and weekends and statutory holidays.

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