Assistant, Employee Services

6 days ago

Montréal QC HG M, Canada Concordia University Full time

**Position Number**:50000604
**Department**:HR Administration, HRIS and Projects
**Grade**:GR09
**Campus**:Sir George Williams (Downtown)

**Salary**:$33.65 - $40.49 per hour
**Union/Association/HR Policy**:CUSSU

**Posting deadline**:November 13, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

**SCOPE**
Reporting to the Manager, Employee Services, the incumbent provides a high level of customer service to the University community pertaining to Human Resources (such as compensation, employment, payroll, pension, benefits etc.). They assure the accuracy of data by verifying documentation, retrieving missing data or correcting information and processing a variety of transactions related to an employee’s employment life cycle. The incumbent provides expertise and support and services to the University community and external stakeholders, in response to employee needs, and maximizes understanding of employee services through effective communication and administration.

**PRIMARY RESPONSIBILITIES**
- Monitor information received for compliance with University policies procedures, guidelines and protocols and provide explanation/information to employees and/or managers, as appropriate.
- Process a variety of documentation pertaining to human resources benefits, programs, pays and all other aspects of an employee’s employment life cycle. (i.e. new hires, employee changes, tuition waivers etc.)
- Record data for employees, regarding employee status. (i.e. on-boarding, off-boarding, leaves of absence). Calculate and/or verify employee payroll deductions regarding Benefits.
- Provide information about guidelines, procedures, policies and protocols to University Community.
- Replace HR receptionist during breaks and lunch hours on a daily basis, and other absences as needed.
- Liaise with appropriate resource persons and/or external providers to investigate data discrepancies and ensure data integrity.
- Provide assistance in administering employee benefit programs.
- Assist employees with self-serve platform and answer inquiries regarding benefits, payroll, pension and other pertinent information. If required, consult employee files to answer inquiries and provide information for employee actions.
- Upon request, produce letters of attestation for employees within the University.
- Compile and prepare reports and documents pertaining to personnel activities.
- Review and upload notice of hire for casual employees, verify for any discrepancies and follow up for correct information.
- Validate and process work permits entered by employees.
- Perform other various administrative tasks according to the needs of the unit.

**QUALIFICATIONS**
- Diploma of Collegial Studies (3-year technical DEC), in a related field pertinent to the primary responsibilities and two to four years of Human Resources experience.
- Good knowledge (Level 4) of spoken and written English to compose and proofread correspondence and to advise Faculty and Staff personnel about university policies. Good knowledge (Level 4) of spoken French to communicate with employee and government agencies; and ability to read and comprehend French documents.
- Proven knowledge of benefits and payroll.
- Ability to work as part of a team and independently; and be accountable for data integrity.
- Adaptable to change and open to new ideas.
- Excellent interpersonal, communication and organizational skills
- Exceptional customer service skills with proven experience working with the public.
- Good problem-solving skills and detail oriented.
- Ability to work in a high-volume environment.
- Genuine interest and desire to assist with customer service and problem solving.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

**Territorial Acknowledgement**
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued co

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