Manager Field Operations

1 week ago


Port Coquitlam, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

**This position is located in Port Coquitlam**

**Who we’re looking for**:
The Manager, Field Operations will be responsible for leading, developing, and motivating a team of highly skilled field operations technicians to ensure customer experience and technician craft expectations. They will also be accountable for growth and training talent, leading the technician team and helping the Directors decide and drive priorities in the region.

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitative Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan
- Growth & Development opportunities to grow in Field Operations
- Receive mentorship from NCC, HE and other roles outside Tech Ops
- Work for an organization committed to environmental protection.
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

**What you’ll do**:

- Manage and mentor people - recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations
- Build and engage relationships with our family of employees and customers - daily communication with team members, monitoring engagement levels
- Identify and remove any barriers to the team or the business
- Manage and grow the business - roll out of new products, processes and tools; identifying opportunities for improving business
- Contribute daily to the delivery of an exceptional customer experience - handling customer escalations, monitoring work quality, and providing daily support to the team
- Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations
- Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulation
- Create, manage, and adhere to operational and capital budgets

**What you bring**:

- Knowledge of CATV, CATV plant maintenance, construction, planning, installations and service experience is a key element of this role
- Supervisory training and/or experience with a strong track record of team building is an asset
- Strong communication skills including presenting ideas, public speaking to large audiences, writing various types of documents for internal and external audiences, facilitating effective meetings
- Strong decision making skills and demonstrate good judgment
- Goal oriented and motivated with the ability to work with the public
- Ability to handle multiple tasks and work well under pressure to meet specific deadlines
- Ability to work various shifts including evenings, weekends, and statutory holidays
- Must possess and maintain a valid driver’s license and be able to provide a driver’s abstract annually

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1820 Kingsway Avenue (7780), Port Coquitlam, BC
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 311802

Posting Notes: Customer Experience



  • Port Coquitlam, Canada Rogers Communications Full time

     At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an...


  • Port Coquitlam, British Columbia, Canada Clearesult Full time

    About the RoleCLEAResult is seeking a highly skilled Field Supervisor to join our team. As a Field Supervisor, you will play a critical role in leading a team of in-field staff to improve the energy efficiency of homes in our communities.Key ResponsibilitiesLead a team of staff in the delivery of in-field projects and implement strategies to achieve program...


  • Port Coquitlam, British Columbia, Canada Clearesult Full time

    Energy Efficiency Program LeadCLEAResult Canada is a leader in the transition to a sustainable energy-efficient future. We are seeking an experienced Field Supervisor to join our team and help drive program success.About the Role:We offer a competitive compensation package, including a base hourly wage of $36.11 CAD with the potential for earnings up to...


  • Port Coquitlam, British Columbia, Canada Rogers Communications Full time

    At Rogers Communications, we prioritize our customers' needs in everything we do. Our Field Operations team delivers exceptional service, connecting communities across Canada.We are seeking a seasoned professional who thrives in dynamic environments and is passionate about technology. If you're ready to make a meaningful impact in the telecommunications...

  • Branch Manager

    2 months ago


    Port Coquitlam, Canada Universal Field Supplies Full time

    **Branch Manager** **Key Responsibilities**: - Liaise between the branch and the parent organization to ensure compliance with company policies, procedures, and operational guidelines - Manage and supervise daily operations of the branch/store, including opening and closing procedures, cash management, bank deposits and inventory control. - Lead and...

  • Retail Branch Manager

    3 months ago


    Port Coquitlam, Canada Universal Field Supplies Full time

    Branch Manager Key Responsibilities: - Liaise between the branch and the parent organization to ensure compliance with company policies, procedures, and operational guidelines - Manage and supervise daily operations of the branch/store, including opening and closing procedures, cash management, bank deposits and inventory control. - Lead and motivate a...

  • Field Supervisor

    3 months ago


    Port Coquitlam, Canada CLEAResult Full time

    Job Description Summary At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and...

  • Field Supervisor

    3 months ago


    Port Coquitlam, Canada Clearesult Full time

    Job Description SummaryAt CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and...


  • Coquitlam, British Columbia, Canada Michels Canada Full time

    Job SummaryAs a Senior Field Operations Manager at Michels Canada, you will be responsible for maintaining a strong safety culture and promoting a positive work environment. You will control expenditures on projects, prepare and update engineering control documents, and monitor design changes and contract extras. Additionally, you will review, analyze, and...

  • Operations Manager

    3 months ago


    Port Coquitlam, Canada Angel Answering Service Full time

    **Job Summary**: The Operations Manager is responsible for managing and improving operational processes to ensure efficiency and effectiveness in the organization. This role involves overseeing production, coordinating activities, managing resources, and ensuring that business goals are met while adhering to quality standards and regulatory...

  • Operations Manager

    4 weeks ago


    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $85,000 - $120,000

    We are seeking an Operations Manager to lead our team in Port Coquitlam, Canada. In this role, you will be responsible for overseeing daily operations, driving profitability, and ensuring high customer satisfaction.Key Responsibilities:Develop and implement business strategies to achieve financial targets.Manage and mentor department heads, ensuring...


  • Port Coquitlam, British Columbia, Canada Royal City Fire Supplies Full time

    We are seeking a highly skilled Warehouse Operations Manager to join our team at Royal City Fire Supplies. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Develop and implement plans to prioritize...


  • Port Coquitlam, British Columbia, Canada CP Full time

    Job SummaryWe are seeking a highly skilled Field Maintenance Specialist to join our team at CP. In this role, you will be responsible for supporting the implementation of proactive and predictive running and overhaul fleet maintenance strategies and fleet reliability improvement programs for all critical locomotive subsystems.Key ResponsibilitiesSupport the...


  • Port Coquitlam, British Columbia, Canada Royal City Fire Supplies Full time

    Job Title: Warehouse Operations ManagerJob Summary: We are seeking a highly organized and detail-oriented Warehouse Operations Manager to join our team at Royal City Fire Supplies. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our warehouse, ensuring that all tasks are completed efficiently and...


  • Port Coquitlam, British Columbia, Canada Big Feet Full time

    Job SummaryWe are seeking a skilled Operational Area Manager to join our team at Big Feet. In this role, you will be responsible for overseeing the daily operations of our healthcare services, ensuring that they are running smoothly and efficiently.Key ResponsibilitiesAssign healthcare workers to specific projects and programsDirect and control daily...


  • Port Coquitlam, Canada Fontaine Photography Full time

    **Overview** **Duties** - **Oversee Daily Operations**: Manage the day-to-day activities of the business to ensure efficiency, productivity, and alignment with company goals. - **Process Optimization**: Continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and increase overall business performance. - **Resource...


  • Port Coquitlam, British Columbia, Canada beBee Professionals Full time $75,000 - $95,000

    As a Senior Operations Manager, you will be responsible for overseeing projects from conception to completion. You will work closely with stakeholders to ensure projects are delivered on time and within budget.Key Responsibilities:Develop and implement project plans and timelines.Coordinate and manage project resources, including team members and...


  • Port Coquitlam, British Columbia, Canada Best Yet Transport INC. Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at Best Yet Transport INC. The ideal candidate will have a strong background in transportation management and a proven track record of success in leading teams to achieve organizational goals.Key ResponsibilitiesDevelop and implement operational strategies to improve...


  • Port Coquitlam, British Columbia, Canada Best Yet Transport INC. Full time

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to join our team at Best Yet Transport INC. as a key member of our leadership team. The successful candidate will be responsible for overseeing the day-to-day operations of our transportation division, ensuring the efficient and safe movement of goods across our network.Key...


  • Port Coquitlam, British Columbia, Canada Royal City Fire Supplies Full time

    Job DescriptionWe are seeking a highly skilled and experienced Warehouse Operations Manager to join our team at Royal City Fire Supplies. In this role, you will be responsible for overseeing the daily operations of our warehouse, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Develop and implement plans to prioritize...