Desktop Support Analyst
2 weeks ago
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want
to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be
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part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
adjustments can be made to help support you in delivering your best performance.
Desktop Support Analyst
**Job Title**: Desktop Support Analyst Reference Number: 117812
**Location**: North Vancouver Employment Type: Permanent Full Time
**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/07/04
Position Highlights
The Desktop Support team has an opening for a permanent, full-time Desktop Support Analyst. As a member of IT Services &
Operations, this position will provide technical expertise to support the daily operations of ICBC employees and business
partners.
As a Desktop Support Analyst on the Desktop Support team you will be responsible for:
- The installation of software packages manually or through automated utilities and scripts
- Assisting in deployment of personal computing hardware including desktops, laptops, monitors and other peripherals.
- Resolving complex personal computing hardware or software related issues within defined service level agreements.
- Collaborating with other Information Services Division groups to resolve complex issues
- Configuring and supporting multi-function print devices.
- Participating in personal computing initiatives related to device upgrades or changes.
Position Requirements
Qualified applicants should have demonstrable skills and experience in the following areas:
- Knowledge of the Incident Management process including a history of investigating and resolving IT Incidents.
- Basic understanding of the Problem Management and Change Management processes used at ICBC and defined under ITIL.
- In depth understanding of the Windows 10 operating system in an enterprise managed environment.
- Working knowledge of Microsoft O365 including Teams and Azure Active Directory.
- More than 2 years' experience resolving personal computing hardware or software related issues.
- Basic understanding of a Citrix virtualized environment.
- Working knowledge of Microsoft System Center Configuration Manager (SCCM).
- Excellent written skills for both technical and non-technical audiences including the creation of process and support
documentation.
- Demonstrated time management and organizational skills.
- A history of building working relationships with business members and other partners including vendors.
- Experience leading small operational or process improvement initiatives would be considered an asset.
The above requirements would typically be acquired through post-secondary education related to information technology and
several years of related experience in customer support for desktop, telecommunications and mainframe systems and
Position Information
ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our
team
adjustments can be made to help support you in delivering your best performance.
ZRIT
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