Desktop Technician I

1 month ago

Vancouver, Canada Provectusnetworks Full time

Job Description:

Key Duties and Responsabilities:

  • Server patch management for domain controllers and other Windows Servers.
  • Administer U1DOME/torontorehab.on.ca domain: user passwords, permissions, Research domain containers/objects, etc.
  • Maintain licensing and support (Matlab, DameWare, SAS, VMWare, etc.).
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Identify and suggest possible improvements on procedures.
  • Install and maintain PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
  • To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Identify, log and resolve technical problems with software applications or network systems.
  • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
  • Explain and document technical issues in a clear way to clients.
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Provide onboarding and off boarding administration (AD, password resets, file share access, VPN support, etc.).
  • MS Office, O365, Active Directory, Windows 10/11 desktop support for ~400 end-users.
  • Maintain inventory of replacement systems.
  • Maintain network connectivity for desktop systems (support from desktop NIC to switch).

Qualifications:

  • Windows 10 Workstation Certification.
  • Extensive knowledge of Microsoft Office and Windows 10/11.
  • Exceptional troubleshooting skills.
  • Working knowledge of Ethernet networks.
  • Experience with basic analysis and research.
  • Excellent oral and written communication skills.
  • Professional demeanor.
  • Well organized with attention to detail and ability to carry out tasks independently.
  • Ability to meet deadlines and work in a team environment.
  • Ability to prepare and communicate effectively in person, by phone and/or email.

Education and Experience:

  • Min 3-5 years of experience in providing desktop support.
  • Diploma in Computer or IT-related area of study or equivalent.
  • Experienced in Windows, Microsoft Office, and VPN support.
  • Knowledge of creating and deploying Windows images on computers.
  • Hands-on computer hardware maintenance and troubleshooting experience.
  • Familiar with Windows Server 2012/2019.
  • Excellent customer service skills.
  • Able to work in a fast-paced environment.
  • Microsoft and ITIL certifications is a plus.
#J-18808-Ljbffr

  • Desktop Level

    6 days ago

    Vancouver, Canada Impel Integrated Tech Services Full time

    **Hiring Desktop Support Level - I for 1 Year Long Project - Every Tuesday Per Week** **Schedule**: - Every Tuesday - 08:00 AM - 4:00 PM **Location**: - Vancouver, BC **Scope of Work Requirements**: - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and desktops. - Support, Manage, Optimize and Maintain...

  • Desktop Technician I

    2 months ago

    Vancouver, BC, Canada Provectusnetworks Full time

    Job Description : Key Duties and Responsabilities: Server patch management for domain controllers and other Windows Servers. Administer U1DOME/torontorehab.on.ca domain: user passwords, permissions, Research domain containers/objects, etc. Maintain licensing and support (Matlab, DameWare, SAS, VMWare, etc.). Perform remote troubleshooting through...

  • Desktop Support Technician

    1 week ago

    Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract role. Please note that this role is in a 24x7x365 environment. 4 days on - 3 days off. 12.5 hours shifts. On-site only, no remote. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). ...

  • Desktop Support Technician

    1 week ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). ...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). ...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). ...

  • Desktop Support Technician

    1 week ago

    Vancouver, Canada NTT DATA Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). ...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract role. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive - Replace worn or defective parts and clean...

  • Desktop Support Technician

    2 days ago

    Vancouver, Canada Progression3 Full time

    On behalf of our client in Vancouver, Progression3 is in search of a Desktop Support Technician for a contract role. Please note that this role is in a 24x7x365 environment. 4 days on - 3 days off. 12.5 hours shifts. On-site only, no remote. **Primary Responsibilities**: - Monitor computer hardware performance and diagnosing problems - Upgrade computers...

  • IT Field Technician I

    2 hours ago

    Vancouver, Canada CompuCom Systems, Inc. Full time

    Why CompuCom? (Overview): As a IT Field Technician -I, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This is a full time position reports into the Field Services Manager and requires a vehicle with valid drivers’ license. Monday to Friday, 8:30 am to 5:00 pm **Location -...

  • Desktop Tech Ii

    2 weeks ago

    Vancouver, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...

  • Service Desk Technician I

    6 days ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9914**Job Summary** - The Service Desk Technician I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving end user help requests as they are received within established Service Level Agreements (SLAs). Problem resolution may involve the use of diagnostic and help request...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview:•...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview:•...

  • Desktop Support Technician

    2 weeks ago

    Vancouver, Canada NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview:•...

  • Desktop Support Technician

    3 weeks ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview: •...

  • Desktop Support Technician

    3 weeks ago

    Vancouver, Canada NTT DATA Services Full time

    Req ID: 281968  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Desktop Support Technician

    3 weeks ago

    Vancouver, Canada NTT Data Full time

    Req ID: 281968 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). Position...

  • Desktop Support Technician

    1 week ago

    Vancouver, British Columbia, Canada NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).Position Overview: •...