Desktop Support Analyst

2 weeks ago

North Vancouver, Canada Squamish Nation Full time

**PERMANENT FULL-TIME **POSITION IN NORTH VANCOUVER**

**CLOSES: Open Until Filled**
- ** Great opportunity to join the Squamish Nations community**:

- ** Take your career to new heights with a dynamic and progressive First Nations government**

**Who We Are**:
Squamish Nation consists of 23 villages and is comprised of descendants of the Coast Salish Aboriginal people who live in the present-day Greater Vancouver area, Gibson’s Landing, and Squamish River watershed. The Squamish Nation has occupied and governed the territory since beyond recorded history. The Squamish Nation's culture is rich and resilient. We continue to practice our customs and traditions, which are strongly interconnected with our traditional territory. Together with our lands, our customs and traditions are the foundations of who we are as Skwxwú7mesh.

As an organization, we provide support to the greater Squamish Nation Community through service. With 14 departments with individual areas of expertise, we ensure Community Members have access to necessary programs and services.

**About The Opportunity**:
Working as an integral part of the Information Technology Department, reporting directly to the Senior Systems Administrator, This position provides Information Technology (IT) support for Squamish Nation end-users. Installs, configures, troubleshoots, maintains, and repairs network, computer, and peripheral hardware. Responsible for adding, removing and/or changing user accounts as directed. Assists in maintaining desktop infrastructure and with the implementation of approved projects. Responsible for maintaining inventory, tracking orders, receiving inventory, etc. Provides training to Squamish Nation end-users, as directed. Acts as an assistant to the IT Team. Adheres to workplace health & safety policies, safe work practices, and procedures. Participates as a Member of Information Technology and Finance, Administration & IT teams.

**What You Bring**:

- Combination of education and experience.
- Outstanding customer service skills and the ability to work professionally with end users of varying levels of computer competency.
- Strong analytical skills for troubleshooting, problem-solving, and the ability to analyze, classify, and document user requirements.
- Strong verbal and written communication skills for explaining system and business concepts/processes to end users and software developers.
- Capability to maintain composure in high-pressure situations.
- Resourceful and organized with excellent time management abilities.
- Capable of managing and prioritizing a high volume of user correspondence.
- Team-oriented with a positive, approachable attitude.

***Salary**: $ 52,522 - $ 58,231 annually, plus a comprehensive benefits program

**Why Work With Us**:
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources - our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we offer excellent training and development opportunities within an environment that values diversity through the respect and appreciation of each person for their individual attributes.

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