Residence Life Manager
2 weeks ago
**Departmental Info**:
Housing and Conference Services (HCS) directly supports the University’s Mission & Vision of Impact, Ambition and Transformation through Excellence, Inclusion and Community: Advancing Human and Societal Health and Well-being. We currently provide a distinctive living and learning experience for 3900 students focused on key educational priorities including self-discovery and learning; sustainability and wellness and inclusive excellence.
HCS concurrently drives a positive McMaster experience for guests, alumni, staff, faculty and students by providing accommodation and event coordination, which meet the highest standards of service excellence. HCS is a proud and significant ancillary contributor to the financial health of the University, and the core academic and research mission of McMaster.
HCS is currently in a time of significant expansion as capacity is expanding by 54% over the next 5 years, moving from 3900 to 6000 bed spaces across 15 buildings. This expansion will diversify the housing operation dramatically, from a traditional focus on the housing needs of first year undergraduate students, to the introduction of graduate, and family housing, in addition to a constantly diversifying internal and external client base.
The annual budget for HCS is currently (pre-expansion) approximately $31 million and we employ 100+ full-time and 250 part-time staff. HCS reports directly to the divisions of Student Affairs, as well as Operations & Finance.
**Unit Info**:
The Residence Life Office has lead responsibility for creating community, enhancing student learning, and promoting the student success of 3900 (soon to be 6000) undergraduate and graduate students across 15 residence buildings, on multiple sites. The Residence Life Unit aligns with the academic mission of McMaster, facilitates the development of the student both professionally and personally, and addresses first through upper year transition issues. Beginning in 2023 with the opening of McMaster’s first Graduate Student Residence, the focus of the Unit will expand to include providing safe, desirable housing that allows students to focus on their academic pursuits while supporting their development as people and active members of the McMaster Residence & University Community. Residence Life is responsible for educating the character of our students through our stated learning goals of inclusive excellence, sustainability & wellness and self-discovery and learning. The team is responsible for creating and maintaining a student community which is safe mentally, emotionally and physically, celebrates equity, diversity and inclusion with a focus on good citizenship. The unit is responsible for regularly reviewing programs, policies and procedures to ensure that they are educative and effective in meeting the changing needs of McMaster’s residence students, and that the residence experience will attract and retain excellent undergraduate and graduate students to McMaster University.
**Job Summary**:
The Residence Life Manager(s) **( two available openings) **are responsible for providing day to day leadership and direction to the staff and students within their assigned area. Each of the Residence Life Managers will have responsibility for 3-6 professional staff, between 60-90 student staff and approximately 2,500-3,500 students living and working within their assigned area. The incumbents will work with their teams to support student growth and academic success through the implementation of McMaster’s residence curriculum. They will also play a crucial role in the creation of a safe and supportive residence environment through the effective implementation of residence policy and the Student Code of Rights and Responsibilities. Working alongside the Residence Case Manager, the incumbents will play a crucial role in supporting students with complex mental and physical health needs and leading the effective response to complex situations in residence. The Residence Life Managers will play a crucial role in the planning and delivery of several key residence life projects, including but not limited to the hiring, training, oversight and performance management of staff, the delivery of residence activities during welcome week, facilitating student move-in and move-out of residence, support regular inspections of student space and the planning and implementation of curricular programming. The Residence Life Managers will also participate in a Senior level on-call rotation to support the Residence Life Area Coordinators in managing high level emergencies. They are expected to be available 24/7 during assigned on-call weeks and peak periods of the year.
Reporting to the Residence Life Manager(s) are:
- Residence Life Area Coordinators (3-6)
**Accountabilities**:
Team & Area Leadership:
- Lead the recruitment, hiring, training, development, engagement & performance management of 3-6 full-time TMG & Unifor Unit 1 staff and 60-9
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