Resident Experience Coordinator

4 weeks ago

Hamilton, Canada GreenWin Full time

Job Description

Summary: The Resident Experience Coordinator is primarily responsible for the administration and engagement of the assigned property. The Resident Experience Coordinator is to provide both existing and potentially new residents with an impeccable level of customer service through processes established by the Company.

What you’ll get to do:

Develop and implement strategies to enhance resident satisfaction and engagement within the community. Plan and organize resident events, activities, and programs to foster a sense of community and belonging. Act as a liaison between residents and management, addressing concerns and resolving issues promptly. Conduct regular surveys and assessments to gather feedback and insights from residents, and use this information to improve resident experiences. Collaborate with vendors and local businesses to offer exclusive discounts and perks to residents. Manage resident amenities and facilities, ensuring they are well-maintained and meet the needs of residents. Maintain resident databases and records. Assist in the onboarding process for new residents, providing them with information about the community and available resources. Stay up-to-date on industry trends and best practices in resident experience management, and incorporate new ideas into the community. Provide administrative support to the site staff and Manager, Residential Operations as requested and as directed by the Manager, Residential Operations. Manage purchase orders – create, receive and ensure accuracy. Assist with scheduling of contractors as required. Carry out other duties and/or procedures related to the marketing, rental and administration of suites as may be assigned from time to time. Professionally and courteously handle all telephone and ‘walk-in’ enquiries from residents. Work with the team to recommend modifications for service improvement.

 Who you are:

College Diploma in Business Administration Preferred knowledge/experience in Property Management Strong communication and interpersonal skills Exceptional customer service and organizational skills Proficient with computer software, specifically MS Office Knowledge of Yardi preferred Patient and understanding with residents Team player who has the ability to ability to multi-task in a fast paced environment

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