Service Desk Analyst
3 weeks ago
**Description**
Our Client is seeking a Service Desk Analyst to provide a single point of contact primarily acting as **first level support **for any IT related incidents and service requests as well as providing technical advice and guidance. Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office Applications for Enterprise.
This role is 100% on site in Regina, Saskatchewan. Must be Canadian resident to apply.
**Skills**
- Active Directory, Tier 1 Support, Windows, ITSM, M365, ITIL
**Type**
- Contract
**Experience Required/Mandatory Skills**
- Must have a recognized Bachelor's Degree or Technical Diploma in computer science, information systems, engineering, or a related discipline;
or 5+ years recent (in the past 10 years) experience working as a member of an IT Service Desk team.
- Must have professional experience with Active Directory, specifically user and group management.
- Must be able to regularly participate in the Service Desk on-call rotation. On-call coverage is provided evenings, week-ends and statuatory holidays.
- Must be able to work on location at SaskEnergy Head Office (in Regina, Saskatchewan).
**Nice To Have Skills**
- Experience providing Technical IT Support to End-users in a corporate Service Desk environment. (Tier 1 support)
- Experience working with formalized ITSM practices such as Incident Management, Request Fulfillment, Problem Management, and other Service Operation processes.
- Experience working with and providing front line support for Windows Desktop platforms (Windows 10 or higher)
- Experience working with and providing front line support for Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, and One Note)
- Experience with Ivanti Cherwell ITSM
- Experience with Windows file system access control in an Active Directory integrated environment.
- Hold an ITIL or HDI Certificate or other Service Desk industry certifications
- Experience with Windows file system access control in an Active Directory integrated environment.
- Hold an ITIL or HDI Certificate or other Service Desk industry certifications
- Experience utilizing knowledge management principles, resources, and systems.
- Worked in an environment employing multi-vendor/contracted resources
- Strong analytical and problem solving skills with focus and attention to detail
- Customer Communication Skills/Experience
- Pro-active, independent, self starter
- Proven ability to balance, prioritize and organize multiple tasks
**Location**
- Regina/On-Site
**Work Environment**
- 1 year with 4 possible 1-year extensions
**Hourly Rate**
- Negotiable
-
Technical Analyst
2 weeks ago
Regina, Canada Abacus Service Corporation Full timeFarm Credit Canada (FCC) Role: Net New Role Position : Technical Analyst - Service Desk Location : Hybrid Hamilton Street Regina, SK SP L Term: // – // Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and to years of customer support experience, or an...
-
Service Desk Analyst
6 days ago
Regina, Canada PrecisionERP Incorporated Full timePrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client.Details:Role: Service Desk AnalystDuration: 13th of May 2024- 16th of May 2025Required Experience:Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or...
-
Service Desk Analyst
6 days ago
Regina, Canada PrecisionERP Incorporated Full timePrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client. Details: Role: Service Desk Analyst Duration: 13th of May 2024- 16th of May 2025 Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support...
-
Service Desk Analyst
7 days ago
Regina, Canada PrecisionERP Incorporated Full timePrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client.Details:Role: Service Desk AnalystDuration: 13th of May 2024- 16th of May 2025Required Experience:Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support experience, or...
-
Service Desk Analyst
6 days ago
Regina, Canada WBM TECHNOLOGIES INC. Full timeWBM is looking for a customer service professional to join our **Service Desk team in the role of Service Desk Analyst, for the Multi-skilled After Hours team**. **Available to work a flexible shift rotation (including evenings, weekends, and statutory holidays) in an environment operating 24/7/365.** In this role, you can be involved in the entire...
-
Service Desk Analyst
6 days ago
Regina Central, Canada PrecisionERP Incorporated Full timePrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client. Details: Role: Service Desk Analyst Duration: 13th of May 2024- 16th of May 2025 Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support...
-
Service Desk Analyst
6 days ago
Regina Central, Canada PrecisionERP Incorporated Full timePrecisionERP Inc is seeking Service Desk Analyst with 2+ years of experience for our SK client. Details: Role: Service Desk Analyst Duration: 13th of May 2024- 16th of May 2025 Required Experience: Knowledge is generally acquired by having completed or working towards a certificate or diploma in a computer field and 2 to 3 years of customer support...
-
Service Desk Analyst
6 days ago
Regina Central, Canada PrecisionERP Incorporated Full timePrecisionERP Incis seekingService Desk Analyst with 2+ years of experiencefor ourSK client.Details: Role: Service Desk Analyst Duration: 13th of May 2024- 16th of May 2025Required Experience: Knowledge is generally acquired by having completed or working towards acertificate or diplomain a computer field and2 to 3 years of customer support experience , or an...
-
Service Desk Analyst
3 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Service Desk Analyst
3 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Service Desk Analyst
3 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Service Desk Analyst – SX7013
2 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Service Desk Analyst – SX7013
2 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Service Desk Analyst – SX7013
2 weeks ago
Regina, Canada BQ INTERNATIONAL LTD. Full timeThe Service Desk team provides a single point of contact for all employees/contractors primarily acting as first level support for any IT related incidents and service requests as well as providing technical advice and guidance.SaskEnergy’s Desktop infrastructure is currently based on Windows 10 Enterprise edition, and Microsoft 365 with Office...
-
Jr. Service Desk Analyst
3 days ago
Regina, Canada eHealth Saskatchewan Full time**Who is eHealth Saskatchewan?** eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative...
-
Regina, Canada S I Systems Full timeJunior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Our client is looking for a Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Must Have·3+ Years of Help Desk Analyst experience·Experience updating Knowledge Bases·Certificate or diploma in...
-
Regina, Canada S I Systems Full timeJunior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Our client is looking for a Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Must Have·3+ Years of Help Desk Analyst experience·Experience updating Knowledge Bases·Certificate or diploma in...
-
Regina, Canada S I Systems Full timeJunior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Our client is looking for a Junior Help Desk Analyst to provide tier 1 troubleshooting support through various communication channels.Must Have·3+ Years of Help Desk Analyst experience·Experience updating Knowledge Bases·Certificate or diploma in...
-
Service Desk Administrator
1 day ago
Regina, Canada Saskatchewan Government Insurance Full timeDo you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. FUTURE OPPORTUNITIES This is a posting for a possible vacancy(s) for a temporary SERVICE DESK...
-
Print Service Desk Agent
4 days ago
Regina, Canada WBM TECHNOLOGIES INC. Full timeWBM is looking for a talented individual to join our **Print Service Desk**_. _**As a member of the Managed Print department, the Print Service Desk Agent works closely with all our clients and plays a vital role in creating an excellent client experience. **Key Qualifications**: - Superior customer service - Excellent business communication skills -...
