Service Desk Analyst

3 weeks ago


Regina Central, Canada PrecisionERP Incorporated Full time
PrecisionERP Inc

is seeking

Service Desk Analyst with 2+ years of experience

for our

SK client.

Details: Role: Service Desk Analyst Duration: 13th of May 2024- 16th of May 2025

Required Experience: Knowledge is generally acquired by having completed or working towards a

certificate or diploma

in a computer field and

2 to 3 years of customer support experience , or an equivalent combination or education and experience Required Skills:

Bilingual General knowledge of computer systems, analysis techniques, and

ITIL processes Comfortable with a variety of basic software solutions Good communication, time management Demonstrated ability and willingness to learn new tools Dependable and reliable Familiarity with updating and using a knowledge base Description of duties: The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices. This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support. This role is a member of the IT service desk and a major part of a typical workday will be resolving incidents over various communication channels.


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