Bilingual Csr, French/english

6 months ago


Winnipeg, Canada Cabela's Full time

**Summary**:
Reporting to the Call Centre Supervisor, our Customer Service Representatives are responsible for providing legendary customer service when answering customer phone calls to process orders, answer general inquiries and address customer issues in an inbound call centre environment.

**Location - On-Site**:

- This position works on-site in our Call Centre, located at our Canadian Corporate office at 25 De Beats St, Winnipeg, MB.

**Availability**:
**Responsibilities**:

- Process customer orders
- Troubleshoot to resolve customer order issues and escalate priority customer issues as required
- Provide customers with product and service information
- Research requested information using available resources
- Follow up on customer calls when necessary

**Requirements**:

- Professional telephone etiquette
- Strong verbal communication skills
- Strong customer service, problem solving, and interpersonal skills
- Basic computer skills
- Must have open availability to work a variety of shifts
- **Must be fluent in French and English**:

- Previous customer service, call centre, or sales experience an asset

**Call Centre Hours of Operation**:

- Monday to Friday: 7:00am - 9:00pm
- Saturday, Sunday, & Holidays: 8:30am - 5:00pm

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

**Job Types**: Part-time, Permanent

Pay: From $15.30 per hour

Expected hours: 24 - 40 per week

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you fluent in conversational French?
- Are you able to evenings and on weekends?
- This is an onsite role. Can you travel to work in Transcona, Winnipeg?

Work Location: In person


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