Program Manager

2 weeks ago

Vancouver, Canada BC Hydro Full time

**A workplace powered by you**

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Program Manager**

Number of positions: 1 Job Location: Dunsmuir 11

Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid

Annual salary: $ 103,900.00 - 131,400.00

**What you'll do**
- The Program Manager is accountable for the design and management of the most complex, flagship customer programs

and business transformation projects within Customer Operations and Experience (COE).
- Leads highly complex BC Hydro strategy designs and business roadmaps for programs with high financial impacts to

revenues and operational costs.
- Develops business rationales and program strategies, ensuring effective implementation. Routinely assesses program

effectiveness.
- Develops and implements strategies to improve the customer experience and removes cost by proactively seeking and

implementing new innovative programs and services.
- Influences government policy by working directly with senior government staff. Identifies analyzes and develops policy

recommendations for BC Hydro senior management and government.
- Influences and leads cross functional and cross organizational business partners on program and project implementation

(e.g., Customer Service, Energy and Product Management, Technology, Operations, etc.).
- Negotiates agreements and develops new strategic partnerships with third party business. partners to achieve program

objectives of high impact COE customer-facing programs.
- Monitors and tracks operational budget, investigate and explains variance for various programs and budgets.
- Helps develop more junior staff via regular peer mentoring and coaching.
- Develops and oversees complex, multi-year plans including the development of performance targets, cost/benefit

analysis, and overall project plans, as well as obtaining BCUC approval when necessary.
- As an overall project team leader, manages a variety of internal and external resources and provides project timelines and

ensures achievement of project milestones by other cross functional project team members.
** What you bring**
- 5 or more years program management experience in field of expertise within an electric utility or similar environment.
- Bachelor’s degree in a relevant discipline such as marketing, finance or operations management. MBA is preferred, but

an equivalent combination of education and experience will be considered.
- Proven leadership ability, and experience with high risk/impact/complexity projects with cross-functional and cross

organizational scope.
- Project management knowledge, skills and experience.
- Extensive knowledge and understanding of BC Hydro's business and the interdependencies of the various departments

and systems.
- Operational familiarity with BC Hydro’s customers, regulatory processes (including the Electric Tariff), and the Freedom

of Information and Protection of Privacy Act.
- Excellent report writing, communication, facilitation, negotiation, presentation and interpersonal skills.
- Experience providing written responses to information requests associated with regulatory filings such as the Revenue

Requirements or Rate Design Applications.
- Well-developed planning, organizational, analytical and problem-solving skills.

**What we offer**
- A comprehensive benefits package
- A minimum of 15 paid vacation days
- A lifetime pension
- Flexible work model, depending on your role type
- Training and development courses

**What else you should know**

any delays.

Location: Vancouver, British Columbia, Canada, V6B 5R3

**Date Posted**:2024-03-12 **Closing Date**:2024-03-25

For internal use 51660463

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