Deskside Technician

2 weeks ago

Vancouver, Canada Gowling WLG Full time

**ABOUT GOWLING WLG**

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

When it comes to diversity, we not only accept it — we celebrate it, support it and thrive on it. To create an engaging and rewarding place to work, we seek to attract talented people from a diverse range of backgrounds and cultures. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. Our diverse group of legal professionals, law students, law clerks/paralegals, legal administrative assistants and business support staff work together as a team, and are respected and valued for their individual contributions.

**PROFILE**

**RESPONSIBILITIES**
- Responsible for all AV and IT equipment setups for boardroom meetings.
- Responds to all requests/escalations in an appropriate and courteous manner.
- Accurately documents all requests by logging them in the Firm’s ticketing system.
- Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
- Applies problem-solving skills and techniques at his/her disposal to resolve issues prior to escalating them to the appropriate group.
- Monitors and follows up on calls assigned to others, as instructed by the Technical Coordinator, Information Systems.
- Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
- Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
- Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.

**QUALIFICATIONS**
- Minimum one year directly related technical experience, preferably in a Help Desk or Service Desk environment.
- College degree in Computer Science or equivalent.
- Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
- Capacity to work independently, as well as in a team environment.
- Produce a high quality and quantity of work product, occasionally under tight timelines.
- Able to prioritize and to redefine priorities when necessary.
- Handle stress in a businesslike manner.
- Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.
- Ability to lift large objects (printers and other hardware) of up to 50lbs.

Gowling WLG is proud to offer equal employment opportunities.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

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