Inside Sales Representative

6 months ago

Hamilton, Canada Dulux Paints PPG Full time

As an **Inside Sale Representative,** you will be a part of the PPG-Dulux Paint stores team, within our Architectural Coatings business. You will focus on driving sales and growing relationships within your territory.

**Key Responsibilities**:

- Call prospective customers and qualify leads.
- Sustain relationships and introduce new products to current customers.
- Manage inbound customer calls and service appropriately.
- Maintain contact with current customers to identify increased sales opportunities.
- Close sales or hand off qualified leads to appropriate resources.
- Maintain professional production activities and highlight areas where national, divisional, or local account managers should get involved.
- Manage incoming customer service calls and provide the appropriate technical support.
- Contact customers to advise them of updates and promotions
- Work closely with store managers and associates to resolve issues arising from inbound service calls and ensure the highest level of customer service.
- Meet sales and development targets set out by PPG-Dulux Paints
- Use our CRM to plan and execute daily activities

**Qualifications**:

- 2 or more years of telesales experience is an asset but not critical.
- Should have good knowledge of store operating procedures and selling techniques.
- Maintain existing customer base and promote seasonal products in addition to cold-calling and establishing new customer base.
- Previous experience using a CRM tool to collect and measure performance and customer data.
- Paint knowledge considered an asset.
- Strong customer-focused and relationship building skills to establish and continue a positive rapport with all customers over the phone.
- Professional and consultative communication skills in order to deliver compelling stories about products and convey important product knowledge.
- Proven time-management skills to ensure organized coverage of accounts.

**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we own it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

**PPG Way: (**Click here to learn more about the PPG Way**)**

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Hamilton, ON L9C 3A5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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