Director, Pharmacy Services Innovation

1 month ago

Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**Director, Pharmacy Services Innovation**

Reporting to the Senior Director, Pharmacy Services Strategy & Innovation, the Director is responsible for leading the growth of Pharmacy Services portfolio through a variety of channels including but not limited to scope expansion enablement in Pharmacy Care Clinics and enablement of other innovative care delivery initiatives. The Director will work closely with cross-functional teams and external partners to design and implement programs focused on expanded scope of practice in Pharmacy Care Clinic settings. This role is instrumental in transforming how Canadians view, access and experience pharmacy services. To achieve this, you will develop and implement strategies to ensure clinic program design and other innovative initiatives have mechanisms in place to thoughtfully measure and continuously improve patient and provider experience as well as health outcomes.

What You’ll Do:

- Lead the enablement of pharmacist scope of practice expansion in Pharmacy Care Clinics, ensuring adherence to provincial guidelines and regulations as practice tools, SOPs, training and store communications are developed.
- Regularly monitor performance of operational Care Clinics to identify actionable insights and implement tactics to enhance patient and/or provider experience and improve health outcomes
- Develop timely updates for Senior Leadership Team on clinical and financial results, status of initiatives, including preparation of presentation decks for a variety of communication cascades.
- Lead large, multi-stakeholder working groups for select strategic initiatives with a project management approach to identify key workstreams and accountable stakeholders, develop work plans, timelines and report on progress.
- Work closely with technology partners to identify and develop business requirements documentation
- Provide leadership and coaching to meet key objectives while supporting collaborative and agile work practice as well as foster team members’ development and engagement.
- Identify new ways to grow customer base, utilizing market insights, planning consumer campaigns, leveraging our retail stores, websites, PC Health app and other customer-facing channels as they emerge

What You’ll Need:
This position requires a deep understanding of Pharmacist’s scope of practice and associated regulations, advanced level of initiative and judgement, ability to shift readily between dealing with strategic issues and critical details, superior ability to collaborate and thrive in a fast-paced environment.
- 7 to 10 years of relevant experience, including strategic planning, design and execution of healthcare programs, and leading cross-functional projects/teams
- University degree in Pharmacy
- Experience leading a cross-functional team with proven ability to influence without authority and clearly establishing goals and accountabilities to empower team members
- Exceptional interpersonal and collaboration skills, experienced at establishing relationships at all levels
- Strong communication skills with the ability to develop presentations and deliver them to all levels of the organization in an engaging and meaningful way, adjusting to the audience; superior Microsoft Power Point skills
- A creative thinker who is comfortable working with ambiguity. Superior problem solving skills, drawing on different perspectives to identify best solutions, and evaluate risks and opportunities
- Resiliency, to be flexible, adaptable and agile with above average ability to multi-task and prioritize workload. Thrives in a fast-paced environment, balancing focused work with a high sense of urgency, when required.
- Proficient in financial analysis and modeling; ability to build financial business cases and analyze reports
- Experience working in a regulated environment and collaborating with Legal and Regulatory teams and adhering to established processes

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your wo

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