Administrative Assistant, Canoe Kayak Outdoor

2 days ago

Whistler, Canada Backroads Whistler Full time

Position Title; **Administrative Assistant**, **Adventure Tourism**

**Location**: Whistler, British Columbia

**Employment type**: 1-Full Time Seasonal, 1- Part Time Seasonal.

**Start Date**:As early as May 1st to as late as June 15th

**End Date**: Late August to no later than Oct 15th

**Schedule**: Full time staff operate on a 5-day week 8-hour days or a compressed work week schedule: 10-hour shifts, 4 days on 3 days off.

**Company Profile**: Backroads Whistler is Whistler’s longest running adventure tour operator offering eco-friendly summer adventures to resort guests since 1985. We operate Canoe and

Kayak excursions on the River of Golden Dreams, hourly boat rentals on Alta Lake and the concession at Lakeside Park.

**An overview of what to expect.**

Looking for a fun summer job working at a waterfront park? This is it. We live and work in a resort town where our customers are on vacation and say to you ‘what a great place to work”.

We feel we are in the entertainment business, the water is the stage, the boats the props and our crew are the entertainers. We are a busy operation whose customers are excited to get out on the water and our crew is fired up to make it happen. Yes, you should bring your swimsuit to work.

Paid swim breaks are included. If you are going to live in a resort town, you might as well have a fun resort job

**Summary of position**

**Specific Skills**
- Performs administration duties regarding our operations.
- Comprehensive knowledge of our reservation’s software
- ups presenting waivers, cash handling and balancing, processing end of day cash outs.
- Reconciliation of daily sales, invoicing customers, liaison with our accounting dept
- Liaison with re-sellers, hotels, and property management companies.

1
- Schedule staff, guides and drivers as required.
- Ensure professionally trained staff and guides are scheduled for duties required.
- Make sure next day reservations have boats/guides/drivers assigned.
- Overseeing decisions and actions on the tour or rental as the case may be
- Overseeing the completion of a Trip Report into the Trip Logbook after every tour by each guide
- Overseeing the completion of an Incident Report whenever an incident occurs.
- Overseeing the completion of the rescue boat log whenever it is used.
- Ensuring Park Maintenance duties are completed.
- Ensuring hourly maintenance of washrooms is attended to.
- Ensuring maintenance logs are completed.
- Oversee the replenishing of concession inventory, ice cream, pop, novelties, washroom supplies etc.
- Other duties as they arise. It’s a team, we all assist to make our operation seamless

Client Service
- Ensuring and maintaining a level of safety for the duration of all activities that will adhere to regulated standards and exceed customer’s expectations.
- Ensure that all guests experiences are as safe and enjoyable as possible
- Ensure guests are properly outfitted with equipment for the trip they are embarking on
- Polite and helpful to all our clientele, staff including going out of our way to please the guest
- Develop a solid clientele that would result in customer loyalty & word of mouth marketing
- Ensures equipment is appropriate for staff/guides/guests’ needs
- Ensures all equipment is serviceable and ready for operations repair or report discrepancies

Ensures all equipment required for the tour or rental is onsite & ready to go on times
- Ensures equipment is appropriate for staff/guides/guests’ needs
- Ability to ascertain that equipment is serviceable and ready to be operational
- Effective communication verbally, written and via VHF radio to field staff
- Analyzes and communicates scheduling wants and needs to the appropriate person in a quick and effective manner
- Provide guests with an orientation of the trip they are embarking on including safety briefings.
- Completes an Incident Report whenever an incident occurs.
- Process Adventure Tourism booking and reservations (training provided)
- Conducts and participates in training, both maintaining a personal current level of skill and/or to improve in an area which one might require more knowledge or skills
- Can effectively teach paddling to guests on and off the water
- Guide guests effectively and safely on our waterways

Teamwork
- Help manage inventory and monitor wear and tear of gear
- Participates in pre-trip briefing and debriefing after trip amongst all staff and guides

2
- Coordinate guest departures and pickups with team members resulting in a seamless operation.
- Liaison with team members on any special requirements for a successful journey.
- Ability to listen to feedback both from fellow staff, guides, and guests
- General “house” cleaning obligations both in and out of the vehicles, boats, operations area, park grounds, washrooms, and concession.

Communication
- Obtaining feedback from fellow staff, guides and guests (verbal or written)
- Excellent communication skills with the ability to li

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