Jr. Customer Technical Support

4 weeks ago

Ottawa, Canada NOKIA Full time

**Jr. Customer Technical Support**

**Come create the technology that helps the world act together**

We are a B2B technology innovation leader pioneering the future where networks meet cloud.

At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

**Network Infrastructure**

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**The team you will be a part of**

This position is assigned to the 2nd level technical support staff of all IP Nokia customers. Close interaction with the customers in the field, regional account teams, and 3rd and 4th level support.

**What you will learn and contribute to**

As part of the team, you will:

- Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705).
- Troubleshoot outages and critical issues seen in the LTE Solution (BH IPR elements). Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), regional R&D, identify corrective actions and provide readout to customers.
- Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.

**Your skills and experience**

You have:

- Bachelor's degree in Computer Engineering or Electrical Engineering or Computer Science or College Diploma combined with equivalent experience
- Excellent communication skills and the ability to work well in a team environment.
- Excellent written communication skills.

It would be nice if you also had:

- Quick learning abilities and an appreciation for knowledge sharing with others on the team.
- Working knowledge of communication protocols within networking environments including CLI.
- Work issues across multiple platform environments.
- Familiarity with various test equipment (IXIA, SmartBits, Landslide).
- Nokia IP Certifications or equivalent.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
- Local Employee Resource Groups to support inclusion and diversity
- Onsite complimentary fitness centre
- Basketball and volleyball courts, ping pong tables

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by Ethisphere

Gender-Equality Index by Bloomberg

Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

  • Jr. Salesforce Administrator

    1 month ago

    Ottawa, Canada Versaterm Full time

    **The Company** As a result of significant growth, we are looking for top-notch professionals to join us during this exciting time. Our clients rely on us to provide exceptional 24/7 support, and we depend on a team of top-notch professionals who are dedicated to client service excellence. **The Role** The Jr. Salesforce Administrator will support the...

  • JR. BAS System Designer

    4 weeks ago

    Ottawa, Canada Carmichael Engineering Ingénierie Carmichael Full time

    JR. BAS System DesignerJOB RESPONSIBILITIES:This position is responsible to support the design of energy management and control systems. Your role involves the creation of shop-drawings including control schematics, wiring diagrams, schedules, bill of materials lists and sequence of operations for installation, programming and commissioning purposes. Please...

  • Technical Customer Support Professional

    4 weeks ago

    Ottawa, Canada Vocantas Full time

    About the Position If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you’ll love it at Vocantas. You should be a passionate go-getter, with a deep desire to ensure that customers always come first. Responsibilities: Your main responsibilities will be to provide post-sales...

  • Technical Support Specialist

    4 weeks ago

    Ottawa, Canada Fortinet Full time

    DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of...

  • Technical Support Engineer

    5 days ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Engineer

    5 days ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Engineer

    5 days ago

    Ottawa, Canada Fortinet, Inc. Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including:Support and troubleshooting on the wireless and switching range of Fortinet productsCollection, analysis and change recommendations of...

  • Technical Support Analyst

    1 month ago

    Ottawa, Canada ProntoForms Full time

    #CareersThatKickSaas! ProntoForms is looking for a skilled Technical Support Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We are fast-paced and share a "can do" mindset, where everyone supports the common goal of customer experience. We're a tight knit team where no one fails alone. On...

  • Technical Support Engineer

    3 days ago

    Ottawa, Canada Fortinet Full time

    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a Technical Support Engineer to contribute to the success of our...

  • Technical Support Engineer

    4 days ago

    Ottawa, Canada Fortinet Full time

    Fortinet is looking out for Senior Technical Support Expert for SWAT (Switching and Wireless Access Terminal) team.Job ResponsibilitiesProvide direct technical web and telephone support to Fortinet customers including: Support and troubleshooting on the wireless and switching range of Fortinet products Collection, analysis and change recommendations of...

  • Technical Support Analyst

    6 days ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    1 month ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    4 weeks ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Technical Support Analyst

    3 weeks ago

    Ottawa, Canada TrueContext Full time

    *Note: The work hours for this position are from 12pm to 8:30pm EST, Monday to Friday. When not working these hours, must be able and be willing to work in our Kanata office three days a week. TrueContextis looking for a skilled Technical Analyst who shares our passion for continuous improvement and can seize opportunities to make a positive difference. We...

  • Customer Technical Advocate

    1 month ago

    Ottawa, Canada NOKIA Full time

    Join us in creating the technology that helps the world act together We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. Be part of a culture built on an...

  • Technical Support Engineer

    4 weeks ago

    Ottawa, Canada Juniper Networks Full time $109,990 - $132,000

    Technical Support Engineer Staff – Routing Do you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sustain the high-speed networks that power our daily lives? Think you’ve got...

  • Technical Support Engineer

    4 weeks ago

    Ottawa, Canada Juniper Networks Full time

    Technical Support Engineer Staff – Routing Do you ever use your smartphone, cable TV, WiFi, or NetFlix account and wonder how the giants in the communication industry like Verizon, AT&T, Amazon, Google, Telefonica, Telstra, SingTel, Telus, Bell, Rogers, and more – possibly sustain the high-speed networks that power our daily lives? Think you’ve got...

  • Technical Support Associate

    4 days ago

    Ottawa, Canada Ross Video Limited Full time

    Technical Support Associate (Job Req #2024-126) Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results...

  • Technical Support Associate

    2 days ago

    Ottawa, Canada Ross Video Limited Full time

    Technical Support Associate (Job Req #2024-126) Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results...

  • Technical Support Associate

    2 days ago

    Ottawa, Canada Ross Video Limited Full time

    Technical Support Associate (Job Req #2024-126) Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results...