Programme Coordinator

6 months ago

Vancouver, Canada Healix Full time

At Healix, we safeguard people's health and wellbeing in every corner of the world. We have a brand new and exciting opportunity for a **Programme Coordinator - Government Assistance** to join our fast-paced, innovative and growing global team. This role will be based in our Vancouver office, reporting to our head office in Esher, UK.

Healix is a global leader in Travel Risk Management (TRM) and Medical, Security and Travel Assistance Services with a vast range of products and services in each specific area. Healix is entrusted to look after the welfare of millions of expatriates, travellers and local nationals in every country of the world, 24 hours a day.

If you have a passion for making a difference and helping others, have strong practical experience in operational coordination, logistics, security or international assistance and are looking for a role that has a direct positive impact on people's lives, we want to hear from you. The **Programme Coordinator - Government Assistance **is a new opportunity at Healix, with room for fast growth and development.

**About The Role**

The **Programme Coordinator - Government Assistance **will have responsibility for

**Programme Governance & Engagement**
- Serve as one of the primary points of contact for all programme-specific queries, ensuring effective two-way communication between the client and Healix. Assume delivery-level responsibility for the programmes.
- Oversee and manage relationships with in-country operational assets, including ‘Team Leaders’ and other third-party contractors, ensuring they uphold the Healix standards, and have a comprehensive understanding of deliverable requirements and operational guidelines.
- Develop and maintain open channels of communication to facilitate prompt resolution to concerns. Encourage a culture of transparency and feedback within the team for continuous improvement and programmes success.

**Service Request & Logistical Arrangements**:

- Act the primary point of contact for receiving and processing client requests. Collaborate effectively with client ‘Requestors’ to categorise service requests based on complexity and expected duration of task. Work with management to develop and implement a categorisation system and ensure adherence.
- Manage all aspects of logístical planning and task coordination, ensuring a comprehensive scoping of each task and the seamless day-to-day running of the programme's activities. Correctly identify the suitable resources for each specific task.
- Secure the necessary in-country operational resources tailored to the specifics of the task.
- Implement proactive solutions to address potential challenges associated with each task, notably those that are more complex. Anticipate concerns ahead of time and plan accordingly. Prepare contingency plans to manage anticipated complications in the logístical phase.

**Operational Oversight**:

- Ensure tasks are conducted in strict alignment with programme-specific SOPs, implementing a structured approach to each task and controlling and overseeing the conduct of in-country teams.
- Be prepared to implement a comprehensive response in the event of an emergency incident. Provide immediate advice, escalate to management, develop response plans, mobilise response resources and communicate with stakeholders effectively.
- Be prepared to implement a comprehensive response in the event of an emergency incident. Provide immediate advice, escalate to management, develop response plans, mobilise response resources and communicate with stakeholders effectively.

**Programme Administration**:

- Mandate and oversee the process of case reconciliation, ensuring accurate capturing and recording of all task details.
- Accurately cross-reference and validate all incurred costs, ensuring that all used resources are appropriately compensated.

**Required skills and experience**
- Excellent written and verbal communication skills with a proven ability to engage effectively with a range of stakeholders and client representatives.
- Practical experience in project and task coordination, logístical planning and understanding the dynamics affecting task execution.
- Strong client-facing skills, establishing credibility and maintaining strong relationships. Outstanding presenting skills and phone manner, and a track record of successful client engagements.
- Relevant academic or professional qualification in fields such as logistics, project management, international relations or another discipline that demonstrates a solid understanding of operational standards and process.
- Extensive experience in roles related to project or operational coordination, logistics, security and / or international assistance.
- Proven experience in logístical planning, customer service roles, assistance, and managing complications or emergencies.
- Proven experience in coordinating complex tasks, implementing response strategies, and resolving challenges in an operationa

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