Educational Technology Supervisor

5 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Manager, Online Technology, the incumbent supervises the day to day operations of the educational technology team within the Digital Learning group. This principally means supervising the work associated with enterprise educational technology portfolio, including a variety of sophisticated educational technology tools like the university’s learning management system, a media management platform, webconferencing tools, and other tools that support teaching and learning.

The incumbent maintains oversight on the TLS ticket intake system for educational technology support, and helps ensure distribution, follow-up and service levels are maintained as work is distributed and completed. Service oversight includes recording and evaluating metrics on volume, response times, and resolution satisfaction. The incumbent makes recommendations based on service metrics.

The incumbent responds to inquiries and requests from clients (principally from Carleton’s teaching and learning community) and directs those to appropriate team members. The Supervisor supports the assignment of tasks and projects to the appropriate team members, reviews and checks that work is completed appropriately, and helps ensure workloads are appropriate.

The Supervisor supports the interface between Carleton’s educational technology service providers, particularly when it relates to client and administrative support - this includes ensuring that vendors and Carleton teams work together to ensure that faculty, students and staff receive the required support to effectively use educational technology.

The incumbent works closely with the Manager, Online Technology, makes recommendations for new tools, and helps guide the tool integration into Carleton University systems.

The incumbent has both pedagogical and technological knowledge relating to educational technologies. They have excellent problem solving and communication skills and the ability to effectively supervise and guide a team of employees.

**Qualifications**:
**The incumbent must possess the following qualifications**:
? Effective organizational skills and excellent communication skills (both written and verbal).
? Strong interpersonal and problem-solving skills, as well as good judgment, initiative, resourcefulness, tact and discretion are essential.
? Ability to work under pressure and to remain focused.
? Adaptability and attention to detail will be the key to this position, as well as the ability to work in a team environment.

**Education and Experience**:
**The above is normally acquired through the completion of**:
? Master’s Degree in educational technologies, education, or a related field.
? Minimum of two years in a supervisory role, preferably in an academic and/or unionized environment

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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