Service Desk Analyst at Client Site in Ottawa

3 months ago


Ottawa, Canada DXC Technology Full time

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

**_ About The Role_**

**_ What You´ll Do_**
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to infrastructure projects and tasks under supervision.
- Participate in the monitoring and basic troubleshooting of infrastructure systems.
- Work with the team to address infrastructure-related challenges and meet departmental needs.
- Support the development of infrastructure documentation, including incident logs and records.
- Continue to develop and enhance technical skills.
- Follow established best practices and standards in infrastructure service delivery.

**_
Who You Are_**
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 2+ years of relevant work experience
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology

**_
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus

**_ Work Environment_**

***This positin is at client site in Ottawa**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.



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