Customer Success Specialist

2 weeks ago


Toronto, Canada NBM Staffing and recruitment Full time
Full job description

Customer Success Specialist

Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and resolutions accurately and thoroughly in the customer relationship management (CRM) system. Collaborate with cross-functional teams, including sales, product development, and technical support, to address customer needs and concerns. Identify trends and patterns in customer inquiries and feedback to recommend process improvements and product enhancements.

Job Requirements:

High school diploma or equivalent. Proven experience in customer service or support roles, preferably in a technology or software company. Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure. Excellent problem-solving and critical-thinking skills. Proficiency in using customer service software and CRM systems.

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