Settlement Worker/case Manager

7 months ago

North Vancouver, Canada Impact North Shore - formerly North Shore Multicultural Society Full time

**Position Title**:Settlement Worker / Case Manager - BC SAF-HAVN Program

**Department**:Settlement

**Program**:BC Services and Assistance for Humanitarian and Vulnerable Newcomers (BC SAF-HAVN)

**Reports to**:Settlement Lead - Newcomer Programs

**SUMMARY**

The BC SAF-HAVN Settlement Worker/Case Manager supports the settlement and integration of newcomers who are refugee claimants and other humanitarian migrants. This includes assisting clients with settlement needs, navigating immigration processes, accessing labour market and connecting to the community. The Settlement Worker/Case Manager is also responsible for providing information orientation, referrals, facilitating workshops, and supporting events and community connections activities.

**Key Responsibilities**
- Conducts needs assessments, develops service plans and provides service bridging and referrals for eligible clients
- Conducts group information sessions and workshops using a variety of service delivery methods as is suitable to meet deliverables
- Keeps informed of current resources, trends, needs, changes, and service gaps in the general community and in specific client communities
- Assists clients in accessing government, community, and employment networks, as well as services and programs
- Assesses and responds to clients in crises / presenting with visible trauma (via phone, online or in person) and provides immediate support notifying the Manager when a more in-depth service intervention is required
- Develop partnerships with service providers to effectively link clients with appropriate community services (e.g. school districts, post-secondary schools, recreation centers, libraries etc.)
- Keeps informed of programs and services at Impact North Shore and North Shore community resources
- Performs program promotion and marketing activities
- Conducts outcomes measurement, program/service promotions, reporting, client feedback collection and administrative tasks required
- Attends and takes an active role in departmental, all-staff, and community meeting
- Ensures all required service data is correctly inputted into the database; abides by privacy, confidentiality, and secure data storage guidelines; and swiftly responds to queries regarding service data quality
- Becomes familiar with Impact North Shore policies and procedures, programming objectives, client service philosophy, and understands clearly the role this position plays in achieving contractual goals and outcomes
- Provides first language services as required to enhance the client experience, including providing document translation support as required
- Performs other duties as assigned by the Services Manager - Newcomer Programs or the Settlement Lead - Newcomer Programs

**Key Competencies**
- **Values. **Behaves consistently with clear personal values that complement Impact North Shore’s values of excellence, diversity, and respect.
- **Integrity & Ethics. **Ensures integrity in personal and organizational practices. Builds a respectful and client-centered workplace.
- **Innovation. **Thinks creatively; is open to new ideas and technologies. Is committed to developing effective and new approaches to service excellence. Is flexible and adaptable to meeting changing demands of clients, funders, and other stakeholders.
- **Accountability. **Accepts and creates a culture of accountability; fosters personal growth; takes personal ownership. Is self-aware and demonstrates a commitment to ongoing learning and continual improvement. Assesses risk and develops risk mitigation strategies.
- **Engagement. **Shows passion for the job and the mission of the Impact North Shore. Engages people, organizations, and partners in developing goals, executing plans, and in delivering results.
- **Effective Communication. **Fosters open communication, listens to others, speaks effectively, and prepares written communication so that messages are clearly understood.
- **Organized & Efficient. **Plans ahead and works in a systematic and organized way. Follows directions and procedures and ensures deliverables are meet on time and according to agreed standards.
- **Strategic Thinking. **Has a vision for the future, builds plans, and makes decisions to get there. Aligns program policy and delivery with the strategic directions of Impact North Shore. Champions organizational change.
- **Building the Organizational Team. **Recognizes that the leader alone cannot get the job done; coaches staff and volunteers to meet the mission of Impact North Shore. Builds successful relationships with clients, staff, volunteers, and partners.
- **Results Focused. **Action-oriented. Maximizes organizational effectiveness and sustainability. Aligns people, work, and systems to meet organizational objectives.

**Qualifications**
- 3+ years of experience in service delivery environments
- Bachelor’s Degree in Social or Human Sciences or a related discipline
- Experience in working with refugee claimants, ref

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