Case Worker

7 months ago

North Vancouver, Canada Lookout Housing and Health Society Full time

**NOTICE**:JOB POSTING #1289**

**POSITION**:Case Worker (Recovery Navigator) (Grid 34) 1 Full Time
- The Junction, North Shore**

**SALARY**: $31.56** (as per the Collective Agreement)

**HOURS AND DAYS OF WORK**:

- **Tuesday through Saturday**
- Shift times will be from **10:00 - 18:00 Hours**
- Shifts are **7.5 **hours in length
- Days of rest shall be consecutive. Schedule may change with two weeks’ notice
- Probationary/qualifying period will be 488 hours with mid and end point reviews.

**JOB SUMMARY**:
The Recovery Navigator reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The worker carries out a variety of duties related to supporting guests while and works as part of a community recovery-based team, coordinates care and supports for people who use substances along their individual recovery journey including assessments of needs, providing support that meets the crisis needs of guests entering the program including, but not limited to developing a plan of action, being an advocate for the guest, facilitates access to services, information and social supports, and provides education through consultation of best practice resources in the continuity of substance-use recovery services. Acts as a client navigator to facilitate and promote access to a range of recovery pathways and services based on the client’s goals. The worker deals with the public, other service agencies and professionals involved in the support of the guests.

**JOB DUTIES** **(In Brief)**:

- Provides assistance to guests in the Recovery Community Centre Program through methods such as identifying and discussing barriers for people who are looking for recovery pathways to cope with problematic substance use, their families, and supports.; developing with the guest a flexible plan of action to ensure basic needs are met including referrals may support access to counselling services, housing, meals, health, treatment, legal and financial needs, while encouraging self-sufficiency as much as possible. Monitors the guests’ progress toward resolution of problems through methods such as, motivating and facilitating participation in programs.
- Follows up on immediate guest crisis support. Will perform duties such as making referrals to support agencies or groups, liaising with agencies to obtain services for guests and advocating for guests where guests are facing difficulty or denial of services. Will provide transportation to and from appointments and referrals.
- Assumes the role of a client navigator to promote and maintain client’s access to a range of harm reduction and recovery services based on each client’s individual goals, by performing duties such as liaising with and providing information based on guest disclosure and documented observations and being an advocate for Guests. Networks with service providers and builds collaborative relationships to support care planning.
- Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergency issues and supporting others through methods such as sharing knowledge and information.
- Works collaboratively with a multidisciplinary team to implement client-centered recovery plans. While clients are in recovery services, provides ongoing support and advocacy to ensure clients’ care plans are adjusted to reflect physical and emotional needs. Includes client’s family and support team as appropriate.
- Assesses and accepts guests by performing duties such as interviewing potential guests, gathering information, determining suitability for Lookout programs based on criteria and knowledge of situation, making referrals to other programs and services as required, welcoming new guests to the Junction, informing guests of the aid available and making guests comfortable through methods such as providing ongoing support and advocacy to ensure clients’ care plans are adjusted to reflect physical and emotional needs. Includes client’s family and support team as appropriate.
- Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviors, interacting with guests including observing guest behavior, investigating disturbances, dealing with guest emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
- Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms. Maintains current knowledge o

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