Desktop/SCCM Specialist

3 weeks ago

Ottawa, Canada Sky Systems Inc Full time
Job Title: Desktop/SCCM Specialist

Job Summary:

As a Desktop/SCCM Specialist, you will play a crucial role in our IT operations by providing Windows build support to our clients. You will be responsible for maintaining and deploying Windows Desktop builds, applications, feature updates, security patches, and Desktop/Laptop driver updates within a modern desktop management environment. Experience with Intune, Autopilot, and SCCM will be highly beneficial as we continue to evolve our desktop management strategies.

Key Responsibilities:

- Support the deployment of Windows image/builds, application packages, security updates, and drivers for laptops and desktops according to company standards and policies.

- Diagnose and resolve hardware and software issues in a timely and professional manner.

- Provide support to Desktop build engineers as needed.

- Monitor and maintain the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption.

- Document and report any incidents, problems, or requests using the ticketing system.

- Coordinate with other IT staff and vendors to ensure the quality and availability of IT services.

- Stay updated on the latest technologies and best practices in desktop support.

Job Requirements:

- Associate degree or higher in Computer Science, Information Technology, or related field.

- At least 2 years of experience in desktop support or a similar role.

- Strong knowledge of Microsoft Windows 11, Intune, Autopilot, Microsoft Modern management, Office 365, Active Directory, laptop and desktop hardware, software, and peripherals.

- Ability to troubleshoot and resolve technical issues in a fast-paced environment.

- Excellent customer service and communication skills, both verbal and written.

- Fluent in both French and English.

- Must be able to work onsite and travel to different locations as needed.

Technologies Required:

- Intune, Autopilot, and SCCM.

- Windows 10/11.

- Active Directory & Group Policy.

- Office 365.

- Desktop/Laptop Hardware.

- Application Packaging.

- Microsoft Security Updates, Antivirus & Disk Encryption.

Job Type: Fixed term contract

Schedule:
Monday to Friday

Application question(s):
How many years of experience do you have in Desktop Support?
Do you have any experience with Intune, Autopilot and SCCM?
Will you be able to reliably commute to Ottawa, ON for this job?
Do you have an active Reliability Clearance?
Do you speak French? If yes, please rate yourself b/w 1 to 5?

Work Location: In person

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