Desktop Support Specialist

1 month ago


Ottawa, Canada Resonaite Full time

Our client is looking for an onsite, bilingual (EN/FR), contract based Desktop/Intune Specialist to provide Windows build support.


Duration: 6 months

Location: Downtown Ottawa

Clearance: Reliability


Responsibilities:

  • Support deployment of Windows image/builds, application packages, security updates, and drivers for laptops and desktops according to company standards and policies
  • Diagnose and resolve hardware and software issues in a timely and professional manner
  • Provide support to Desktop build engineers
  • Monitor and maintain the security and performance of laptops and desktops, including antivirus, updates, backups, and encryption
  • Document and report any incidents, problems, or requests using the ticketing system
  • Coordinate with other IT staff and vendors to ensure the quality and availability of IT services


Requirements:

  • 4+ years of experience in desktop support or similar role
  • Strong knowledge of Microsoft Windows 11, Intune, Autopilot, Microsoft Modern management, Office 365, Active Directory, laptop and desktop hardware, software, and peripherals
  • Ability to troubleshoot and resolve technical issues in a fast-paced environment
  • Excellent customer service and communication skills, both verbal and written
  • Fluent in both French and English
  • Must be able to work on site and travel to different locations as needed
  • Reliability Clearance Required
  • Covid Vaccination: Yes
  • Bilingual: English & French


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