Bilingual Customer Care/sales Support Rep

3 weeks ago


Greater Montreal Area, Canada Snap-On Tools of Canada Co. Full time

**Customer Care/Sales Support Representative.**

**Key Tasks/Responsibilities**

Support the Corporate sales forecast by adding sales value and offering World Class customer care on every call with Snap-on franchisees and customers.
- Provide Sales Support to franchisees and FPTs and add value by offering promotional products on all calls.
- Respond to customer requests for quotes and product information.
- Work with customers; field sales personnel, vendor & internal depts. in solving customer service issues.
- Data entry of customer orders into LN operating system. Generate, update and close customer notes in CRM database in compliance with guidelines

**Requirements**:

- Fluent in English and French both written and spoken
- Minimum 3 years Customer Service Rep experience
- Excellent PC skills, knowledge of Microsoft Office and internet protocol
- Ability to be flexible in daily activities, change priorities and coordinate multiple tasks.
- Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.

**Please submit resumes in English**

**Salary**: $45,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Do you speak French (required)
- Do you speak English (required)

Work Location: In person



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