Caregiver Support Manager

7 months ago

Victoria, Canada Engaged Full time

**About Family Caregivers of BC**

Family Caregivers of British Columbia (FCBC) is a registered charity dedicated 100% to supporting family and friend caregivers. Our mission is to improve the quality of life for family caregivers through support, information, and education. We provide leadership to strengthen the voice of family caregivers and the significance of their role. We believe deeply that our ability to fully serve all family caregivers rests on having a welcoming, inclusive, and diverse team who recognizes, appreciates, and respects individual differences. We build on each person’s strengths and talents to achieve our goals.

**Position Description**

Reporting to the Executive Director and the Director of Programs and Innovation for specific work areas, the Caregiver Support Manager is responsible for the ongoing development, implementation and evaluation of the Caregiver Support Program. The Manager fosters a collaborative, team-based culture where staff and volunteers work together to provide services in a hybrid virtual and in person environment. Caregiver well-being is the foundation of this program, which includes the delivery of the BC Caregiver Support Line service and Peer Support Groups. Workshops, training, special events and various projects are also part of this portfolio in collaboration with team members.

**Key Responsibilities include**:

- Develops the Caregiver Support operating plan and provides direction and support to enable the team to achieve objectives.
- Recruits, trains, mentors, supervises, and supports staff and volunteers.
- Implements, co-designs and develops processes, procedures, and tools for effective and high-quality service.
- Monitors program and personnel performance using an improvement lens.
- Manages the program budget.
- Ensures effective database management.
- Establishes and maintains strategic relationships to enhance the delivery of the program.
- Knowledge mobilization - co-create “best of” resources for information and referral, in collaboration with program staff and other FCBC team members.

**Qualifications & Experience**:

- Degree in social and health sciences such as social work, psychology, gerontology, nursing, counselling, or a relevant two-year diploma plus extensive experience may also be considered.
- Minimum 5 years work experience in a related position or field.
- Minimum 2 years of supervisory or management experience.
- Working with family caregivers is preferred or working with families and individuals providing group or 1-1 emotional or psychosocial support.
- Demonstrated program development skills and knowledge, including data-informed decision-making.
- Excellent written verbal communication skills.
- Critical thinking and problem-solving skills.
- Team leadership, collaboration, and co-design skills in virtual and hybrid work environments.
- Proficiency with a CRM database, preferably Salesforce.
- Ability and comfort working in digital and virtual environments, e.g.: Zoom, Teams.
- Clear Criminal Record Check.

**Compensation and Work Context**:
**Location of Work**:Victoria, BC at FCBC’s offices with a work from home hybrid arrangement.

**Hours of Work**:Flexible and determined by people and program needs: our BC Caregiver Support Line hours are currently Monday - Friday, 8:30 AM - 4:00 PM; occasionally after-hours for caregiver appointments, events or other FCBC activities.

**Compensation**:$67,000- $81,000 per year.

**How to Apply**

This posting will remain **open until filled.

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